- ASM Research, An Accenture Federal Services Company (Portland, OR)
- **General Summary** Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of ... Service Desk technicians to resolve and escalate user incidents and...of customer satisfaction. + Actively looks for ways to help people in the most efficient manner. + Uses… more
- Chenega Corporation (Fort Belvoir, VA)
- …Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests to ... TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests...the Help Desk and monitor the progress of… more
- ChenMed (Miami, FL)
- …required + A minimum of 2 years' experience providing technical support, either help desk or network support in a corporate environment preferred + At least ... Operations on-call support rotation. + Ensures that a remarkable level of customer service is provided at all times....etc.) or higher required + Experience using a service desk platform (ITSM or trouble ticket system) + Experience… more
- Clark County, NV (Las Vegas, NV)
- …assigned system. + Administers, directs, and performs all of the Financial Systems Help Desk support activities, performs system acceptance testing and related ... related field AND four (4) years of full-time professional level experience in providing customer and/or system support of...on a year-for-year basis to a maximum of two ( 2 ) years. All qualifying education and each experience must… more
- Northrop Grumman (Wright Patterson AFB, OH)
- …stakeholders. This position is contingent on customer approval and funding. It may be filled as a level 2 or level 3 and may be eligible for a shift ... or 3 _rd_ shift. **Basic Qualifications:** + **Cloud Engineer ( level 2 )** : Must have a high...and/or familiarity with Cloud-based technologies (AWS) + Efficiently resolves help desk tickets using Jira Service Management… more
- Serco (VA)
- …Engineering Change Proposal Review, ECP processing workflow management, Problem Report ( help desk ) submissions, support Originators with ECP development, and ... Secret Clearance + US Citizenship + Bachelor's degree + An Associate's Degree and 2 years of additional experience will be considered in lieu of Bachelor's Degree or… more
- KeenLogic (Washington, DC)
- …QA Analyst ensures service quality, process compliance, and continual improvement across Help Desk operations. This role focuses on monitoring performance, ... must be eligible for Senate Office building access + 2 + years of IT support experience + Active CompTIA...Government standards and contractual requirements + Works directly with Help Desk , installation, and technical teams to… more
- Marriott (Bethesda, MD)
- …GED; 2 years experience in the sales and marketing, guest services, front desk , or related professional area. OR * 2 -year degree from an accredited ... systems and collaborating with Multi-Hotel Sales. * Manages daily Status Change reports to help close on hotel business. * May work with Local Sales, US Account… more
- TEKsystems (Coppell, TX)
- …of helpdesk / call center experience 1- 2 years of experience working with " help desk ticketing tools" ie Service Now Experience supporting Work from Home ... AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk...quick password reset that require very little effort, to mid- level troubleshooting to triage and/or resolve issues. Experience: 1-… more
- INTECON (VA)
- …tool for acquisition programs and other users. This includes answering questions as a help desk for the software. + Update toolset reference data to reflect ... + Microsoft SQL Server Experience: A minimum of two ( 2 ) years of experience with Microsoft SQL Server. +...6040, 188-220, and 2045-47001). + Providing technical assistance and help desk support to users of the… more