- Access Dubuque (Dubuque, IA)
- …network performance, bandwidth usage, and connectivity. + Respond to incidents, outages, and help desk escalations in a timely manner. + Conduct root cause ... HIPAA). + User Support & Collaboration + Provide Tier 1/ 2 technical support for network issues. + Assist end-users...end-users with connectivity and access requests. + Provides second level support for issue resolution across the network and… more
- Ryder System (Greencastle, PA)
- …until 1am.** **Summary** Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by ... with the vendor as required. **Additional Responsibilities** + Provide Level 2 IT Support to end users...knowledge in troubleshooting printers required + Experienced utilizing a Help Desk ticketing queue required **DOT Regulated:**… more
- Serco (San Diego, CA)
- …in relation to cost, schedule, and performance criteria + Responsible for all program- level strategic planning for Contracts in the areas of physical security and ... of Program or Project Management experience + A Bachelors degree may be substituted for 2 additional years of experience. + Minimum of 2 years in a supervisory… more
- Orion Consortium (Columbia, MD)
- …to established schedules. Performs first- and/or second- level problem determination (first level is help desk ). Interfaces with users and/or network ... vendors. Can follow detailed work instructions. REQUIREMENTS Two ( 2 ) years of experience in programs and contracts of...etc. Experience with MPLS, BGP, VPNs, etc. An IAT level II baseline certification as defined by DoD 8570.01-M… more
- Cardinal Health (Dublin, OH)
- …changes in support, documentation and knowledge to frontline analysts + Partner with Level 2 analysts and supervisors for feedback on Knowledge Article creation ... preferred + 4+ years of experience, preferred + 1-3 years of IT Call Center/ Help Desk experience, preferred + Proficient in using ServiceNow and Microsoft Office… more
- Transdev (Lombard, IL)
- …+ Coordinate with vendors and internal resources to ensure timely delivery of projects + Tier 2 Help Desk & EAM troubleshooting + Develop new EAM processes ... Range: $110,000-$140,000 We offer + Vacation: minimum of two ( 2 ) weeks + Sick days: 5 days + Holidays:...or crouch to files or equipment stored at ground level + Withstand heavy traffic areas while performing the… more
- Ricoh Americas Corporation (Albuquerque, NM)
- …and retrofits + Use remote support tools to minimize dispatches + Escalate issues to Level 2 or technician support when needed + Conduct basic and advanced ... coursework and experience in computers, electronics, mechanics + Preferred: IT Help Desk Support experience (application & hardware) Knowledge, Skills,… more
- Ricoh Americas Corporation (San Jose, CA)
- …use. + Use support resources to minimize field service dispatch; escalate to Level 2 support when needed. + Proactively communicate problem resolution status ... High School Diploma (or equivalent); additional education preferred. + Experience in IT Help Desk Support (application and hardware). + Technical training and… more
- Ricoh Americas Corporation (Medford, MA)
- …retrofits. + Utilize remote support resources to minimize dispatches. + Escalate issues to Level 2 and technician support as needed. + Conduct basic and advanced ... Experience or coursework in computers, electronics, or mechanics preferred. + IT Help Desk Support experience (application & hardware) preferred. **Knowledge,… more
- Salt Lake City Corporation (Salt Lake City, UT)
- …Administrators. Various work schedules may be required to accommodate the hours that the Help Desk and onsite technical support staff are available for City ... requirements to enable LAN communication on a standard protocol level such as TCP/IP. + Assists in the audio...Microsoft Certified Solutions Associate (MCSA), or a combination of 2 or more of the following certifications: Microsoft Certified… more
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