- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** ** Call Center/ Help Desk Technician III (BWAK)** We are currently searching for a qualified **On-Site** ** Call Center/ Help Desk ... etc. + Imaging of desktop and laptop computers-knowledge of System Center Configuration Manager (SCCM) and Azure Intune is a plus. + Provide setup, configuration,… more
- Arrow Financial Corporation (Glens Falls, NY)
- …professional to join Information Technology (IT) Support team as: IT Manager , Support ( Help Desk Manager ) This opportunity may be perfect for you if ... with standard software applications including Windows, Microsoft 365 applications and administration, call center management, help desk ticketing tools, and… more
- Amazon (Austin, TX)
- Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day operations, ... issues and difficult customer interactions. - Represent the Service Desk in executive-level discussions and help champion...and weekly business reviews - Review the day's service desk call logs and identify any recurring… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal ... Desk , providing support for computer systems, networks, applications, infrastructure, help - desk services, databases, and other technologies. + Identify,… more
- DR Horton, Inc. (Arlington, TX)
- …the following. Other duties may be assigned. * Oversee workflow and production of the Help Desk Team * Act as the technical subject matter expert for the ... Help Desk Team * Ensure team members...* Monitor calls and provide constructive feedback/coaching * Assist manager in establishing and coordinating special assignments within the… more
- Insight Global (Brentwood, TN)
- …a high-volume, enterprise client. Acting as the right hand to the Service Desk Manager , this individual will oversee daily operations, provide coaching and ... events (30+ per month). -Partner closely with the Service Desk Manager , MIMs, and Problem Coordinator to...MIMs, and Problem Coordinator to maintain seamless operations. -Analyze call volume trends and help fill heat… more
- Superior Ambulance Service (Elmhurst, IL)
- …for service delivery and involved in the collaboration across organizational units. The Help Desk Analyst is a member of the Information Technology (IT) ... Team reporting to the Manager of Information Technology. The candidate of choice will...Duties & Responsibilities: + Provides a high quality of Help Desk (end user) support and care,… more
- Stony Brook University (Stony Brook, NY)
- … Technician** **may include the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other forms of customer contact received ... customers or departments and reporting/escalating issues with supervisor or manager . Report changes to policy or procedures and submit...to policy or procedures and submit updates to the Help Desk Knowledge Base system or SOP.… more
- Stony Brook University (Stony Brook, NY)
- …Desk Technician may include the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other forms of customer contact received ... customers or departments and reporting/escalating issues with supervisor or manager . Report changes to policy or procedures and submit...to policy or procedures and submit updates to the Help Desk Knowledge Base system or SOP.… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in ... + Serve as an Escalation point for Tier II help desk . + Maintain the current print...the Government- provided tools (currently Microsoft System Center Configuration Manager -SCCM) and Microsoft Windows SUS Services + Provide intermediate… more