- DRT Strategies, Inc. (Silver Spring, MD)
- …process improvement opportunities, apply analytic methodologies, and recommend enhancements to optimize help desk operations and submission processes. + ... + Strong skills in performance monitoring, reporting, and quality assurance for help desk operations , including meeting or exceeding SLAs. + Proficiency with… more
- KBR (Colorado Springs, CO)
- … Help Desk Support Lead to provide hands-on leadership and oversight of help desk operations for the Gravity DevSecOps Pipeline , supporting US Space ... Title: Help Desk Support Lead Belong. Connect....focus on ensuring system reliability and security for mission-critical operations . Why Join Us? + Innovative Projects : At… more
- ManTech (Herndon, VA)
- …day remote. The **Desktop Support Services Help Desk Lead** oversees the help desk operations and support under the task order, ensuring proper ... operations , coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers. This position… more
- General Dynamics Information Technology (San Antonio, TX)
- …Family:** Help Desk **Skills:** Desktop Management,End User Support, Help Desk Operations ,Information Technology (IT) Support **Certifications:** ... (STIG) guidance. **Requires:** 1+ years of directly related experience supporting help desk operations . Associates Degree in a related technical discipline,… more
- ManTech (Washington, DC)
- …the productivity of federal personnel. Manages and supervises the overall functioning of the help desk operations . Direct and supervise staff providing call ... **Responsibilities include but are not limited to:** + Oversee the daily operations of the help desk team, ensuring efficient and effective delivery of… more
- CACI International (Scott Air Force Base, IL)
- …Lead and supervise a team of help desk technicians + Manage daily help desk operations and workflow + Ensure adherence to service level agreements ... Help Desk Support Lead Job Category:...systems. If you're passionate about leveraging technology to streamline operations and enhance transparency, this is your chance to… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …work products with minimal oversight + Experience coordinating technical support across multiple help desk operations and collaborating with subject matter ... process improvement initiatives to increase efficiency and reduce manual hours in help desk operations + Knowledge of FDA operational policies, data… more
- General Dynamics Information Technology (Chantilly, VA)
- …NEED TO SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service. Must possess appropriate and ... Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD), Help Desk Support,Technical… more
- Spectrum Comm Inc (Jacksonville, FL)
- …facility in Jacksonville, Florida. This role provides Tier 2-3 troubleshooting, supervises day-to-day help desk operations , and ensures timely resolution of ... Position Overview The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government… more
- Amazon (Tempe, AZ)
- …(AHS) Help Desk (HD)team is seeking a Program Manager in support of Help Desk operations . We are seeking a talented, data driven, and proven Program ... and stakeholder teams worldwide across the functions of HD Operations Support (HDOS), HD Escalations Support (HDES), and Defect...influence, and communication skills. The Program Manager II, AHS Help Desk serves as a primary interface… more