- Canon USA & Affiliates (Coraopolis, PA)
- **About the Role** Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with ... and work processes. **Your Impact** - Demonstrates higher level customer support capabilities through assignments. - Identifies potential opportunities to improve… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School Diploma with an ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations:...level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported… more
- Community Health Systems (Franklin, TN)
- …Computer Science, or a related field preferred + 2-4 years of experience in IT support , help desk operations , or technical customer service required ... **Job Summary** The Service Desk Representative II provides technical support and customer service for incident resolution and service requests. This role serves… more
- Applied Research Solutions (Washington, DC)
- …technical field + Experience: Minimum 3 years of professional experience in help desk , technical support , operations , or IT customer service roles + ... **Description** We are seeking an Operations & Maintenance Support Specialist to provide technical support for cloud services, hosted applications, and… more
- General Dynamics Information Technology (Washington, DC)
- …The manager will drive continuous improvement in help desk operations , streamline workflows, and ensure that support processes align with organizational ... an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support ...Impact:** . Act as the senior manager for unclassified help desk operations , providing leadership… more
- Huntington Ingalls Industries (Fairfax, VA)
- …+ Able to support schedule flexibility if needed in support of help desk operations work schedule. Client Security Requirements + Must be able ... 25 members with different skill levels; Manage day-to-day Service Desk operations . + Strategic Planning: Define project...+ Current experience supervising and leading a team of Help Desk support staff. +… more
- Chenega Corporation (Silverdale, WA)
- …SQL Server, and Exchange + Knowledge of the principles, methods, and techniques involved in help desk operations , support technician operations , and ... employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- TekSynap (Washington, DC)
- …best practices related toIToperations + Knowledge of and experience with help desk support and operations . + Knowledge of networking and network-based ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- SAIC (San Diego, CA)
- …Flexibility to provide on-call or after-hours support as needed to maintain ongoing customer operations . + The Help Desk Lead is primarily a day shift ... Operations )** to manage and optimize Tier 1 Help Desk operations . This is...is a key leadership role responsible for ensuring seamless support to Navy customers and PMW-160, driving operational excellence,… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle ... or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment + Exceptional… more