- ManTech (Herndon, VA)
- …integration, efficient operations , coordination, maintained urgency, and execution of activities to support help desk operations and services to the ... remote. The **Desktop Support Services Help Desk Lead** oversees the help desk operations and support under the task order, ensuring proper… more
- LA Care Health Plan (Los Angeles, CA)
- …issues to Level III staff. This position composes documentation and communication regarding help desk /telephone support operations , and focuses on ... to travel on an as needed basis to fulfill user support responsibilities. Duties Help Desk Coordination: Create Jira Service Management (JSM) Tickets… more
- St. George Tanaq Corporation (Washington, DC)
- …adherence to quality standards. **Operational Management** + Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, ... Project Manager - Technical Support Services/ Help Desk WFH...supporting IT help desks or enterprise IT operations . + Experience managing multi-tiered IT support … more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School Diploma with an ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations:...level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …track record of meeting or exceeding service level agreements (SLAs) for help desk or support operations . + Experience with process automation or ... Analyst will serve as the primary leader overseeing all help desk operations supporting electronic...generate operational metrics, and report on help desk activity. + Lead and mentor support … more
- Amazon (Tempe, AZ)
- … Help Desk (HD)team is seeking a Program Manager in support of Help Desk operations . We are seeking a talented, data driven, and proven Program ... and stakeholder teams worldwide across the functions of HD Operations Support (HDOS), HD Escalations Support... support . As the Program Manager II, AHS Help Desk , you will set the strategy… more
- TekSynap (Washington, DC)
- …best practices related toIToperations + Knowledge of and experience with help desk support and operations . + Knowledge of networking and network-based ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- Michelman (Cincinnati, OH)
- …+ Develop and oversee the implementation of strategies to optimize IT Help Desk operations and user support + Oversee the delivery of high-quality ... a dynamic and visionary leader to oversee our IT operations , encompassing help desk services,...+ Champion data governance, integration, and analytics strategies to support enterprise-wide decision-making **IT Help Desk… more
- TEKsystems (Reston, VA)
- …with 6 - 10 years of prior relevant experience in a network operations , help desk , or IT support role. Specific experience, education and training may ... TEKsystems Customer is seeking a Sr. Network/System Technician to support monitoring large-scale operations on a high-profile...degradation of services or outage issues to customers and help with resolution. - Follow ITSM and ITIL processes… more
- KBR (Colorado Springs, CO)
- Title: Help Desk Support Lead Belong.... Lead to provide hands-on leadership and oversight of help desk operations for the Gravity ... country's most critical role - protecting our national security. Help Desk Support Lead -...KBR , you'll be working on cutting-edge projects that support the US Space Force's most mission-critical operations… more