- TekSynap (Arlington, VA)
- …SLAs for IT Operations. + 3+ years of experience in leadership roles for Service Desk , Data Center, or Network teams. + ServiceNow ITSM/ITOM experience. + ... **Responsibilities & Qualifications** **Overview** TekSynap is seeking a Service Level Manager (SLM) to support our client in Arlington, VA. The SLM will be… more
- Kiewit (Omaha, NE)
- …and beyond. As the KSD Manager , you will lead a cross-functional help desk team dedicated to one-touch resolution, exceptional customer experience, and ... rates. **Qualifications** **Required:** + 3+ years of experience in service delivery or help desk ...years of experience in service delivery or help desk leadership (cross-functional experience strongly preferred)… more
- Epsilon, Inc (Arlington, VA)
- …secure customer networks. You will manage Network Administration, System Administration, and Help Desk teams while serving as the primary operational interface ... operational teams including section leads for Network Administration, System Administration, and Help Desk + Build strong teams through performance management,… more
- Marriott (Honolulu, HI)
- …Strives to improve service performance. * Collaborates with the Front Office Manager on ways to continually improve departmental service . * Communicates a ... - $109,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a daily… more
- Aveanna Healthcare (Atlanta, GA)
- …employees. This position will also be responsible for managing the outsourced tier 1 Service Desk team and processes. It demands strong technical skills and ... service at the highest of levels. A top-notch manager should display excellent interpersonal skills to build quality...systems, hardware, and software. Manage the tier 1 outsourced Service Desk process, providing metrics, training, and… more
- Serco (CO)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... every day? Discover this opportunity to become a Safety Service Patrol (SSP) Training Manager ! Serco is...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more
- WSP USA (Los Angeles, CA)
- …and support process optimization, who will oversee WSP-managed technologies and lead service desk functions to ensure optimal technology performance and customer ... **Position Summary** We are seeking an experienced IT Operations Manager to lead IT service management operations...accordance with NIST Cybersecurity Framework and ISO 27001 standards ** Service Desk Leadership** + Lead, manage, and… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech… more
- TekSynap (Washington, DC)
- …for ourcustomer. The QA Manager willbe responsible forensuring that all help desk services meet or exceed client expectations and contractual obligations. ... Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality… more
- Koniag Government Services (Chantilly, VA)
- …call center management experience + HDI Support Center Manager (HDI-SCM) or HDI Help Desk Manager (HDI-HDM) certification required + Proven track record ... (KTIS) is seeking an experienced and results-driven Call Center Manager to oversee our customer service operations....Knowledge of ITIL practices and principles + Experience with service desk operations and technical support environments… more