- University of Michigan (Ann Arbor, MI)
- …healthcare. The "MyUofMHealth" HIE Support Specialist provides high-quality (telephone call center) help desk service and operational support to providers, ... violations to HIE Support Team Lead, Supervisor, or Senior Manager as directed and assigned. + Facilitate requests for...between 8 am-1 pm as needed and assigned. CUSTOMER SERVICE + Provide help desk /support… more
- EPS Corporation (Dahlgren, VA)
- …team. The ideal candidate will have a strong background in Federal or DoD help desk environments and a proven track record of delivering exceptional technical ... Federal, or DoD environments. + Troubleshoot, diagnose, and resolve complex issues using help desk systems such asBMC RemedyorServiceNow. + Escalate issues as… more
- Lake Erie College of Osteopathic Medicine (Bradenton, FL)
- …Institution. This position is responsible for the daily operation of the IT Help Desk including supervision of staff, procurement and deployment of equipment, ... proactive solutions to satisfy requirements; + Oversee the management of corporate IT help desk activities and resolve escalated issues when necessary for other… more
- GMHC (New York, NY)
- …Job Functions The following duties are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user support requests via ticketing system, ... follow-through and attention to detail. + Accurately document all Help Desk actions and user interactions in...and participation in log audits or security event reporting. Service Desk & Support Tools + Experience… more
- TEKsystems (Long Beach, CA)
- …regional office and job site locations. This position will work closely with Bragg Company's Service Desk provider and IT management to support a wide variety of ... team members. * Perform "root cause analysis" when the Service Desk escalates problems/tickets - ensure that...impact * Discipline - The discipline to actively manage help desk tickets and internal IT tasks,… more
- Rocket Software (Rogers, AR)
- …opened by our customers, Rocketeers. They offer support and guidance to IT Service Desk Specialists. **Essential Duties and Responsibilities** : + Provide level ... Act as the primary escalation point for Associate IT Service Desk Specialists, IT Service ...due dates. + Work under limited direction of a manager and/or more senior team members. + Contribute to… more
- Altium Packaging (Atlanta, GA)
- …out of our Corporate Headquarters in Atlanta and will report directly to the Office Manager . This role will manage the front desk operations to include greeting ... visitors, providing administrative support to the office and Office Manager , and maintaining an environment that is safe, clean,...in a polished, professional, and personable manner. + Customer Service , willing to help anyone. + Safety… more
- Safran (Cincinnati, OH)
- …services that enhance support delivery. Service Delivery & Performance Management * Monitor help desk metrics and ticket queues to ensure SLA compliance and ... level objectives, and exceptional user satisfaction. The role oversees help desk delivery performance, supports infrastructure maintenance, manages onboarding… more
- TEKsystems (Columbia, SC)
- …procedures. *40% Responds to written and/or telephone inquiries according to desk procedures, ensuring that contract standards and objectives for timeliness, ... of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a...and guidelines and refers these to a lead or manager for resolution. Identifies and promptly reports and/or refers… more
- HCA Healthcare (North Miami, FL)
- …performs front desk duties as assigned. Demonstrates excellence in customer service and patient satisfaction. **DUTIES INCLUDE BUT NOT LIMITED TO:** + Practices ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...memos and expectations. + Works closely with the Center Manager , Medical Staff, Front Desk Coordinator and… more