- TekSynap (Washington, DC)
- …of customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and support as needed. **REQUIRED QUALIFICATIONS** ... LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels… more
- Robert Half Technology (Willow Grove, PA)
- …as a liaison for the team to support career growth. * Audit service desk ticket queues to proactively address potential issues with delays in resolution ... Description Key Responsibilities * Own accountability for day-to-day help desk operations to ensure tickets...assisting with complex issues. * Provide Tier 2 technical support to resolve escalated service tickets for… more
- SAIC (Vancouver, WA)
- …+ Oversee quality of all support services provided by the service desk , including customer engagement, timeliness of resolution, escalations, ticket ... with guidance provided by the IT Contract Supervisor. + Support the service desk staff...of IT inventory records, work with IT management to help select and order equipment based on identified budget… more
- Amazon (Austin, TX)
- …high-performing, customer-centric support function. - Continuously evaluate and optimize Service Desk processes and workflows to improve efficiency, reduce ... Desk Analysts, driving process improvements, and aligning the support strategy with broader IT and business objectives. The...difficult customer interactions. - Represent the Service Desk in executive-level discussions and help champion… more
- Insight Global (San Leandro, CA)
- …Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Must-Haves * 5+ years in Help Desk /Desktop Support roles. * Expertise in ... lead responsibilities. Role Overview We are looking for a mid-to-senior level Help Desk Specialist with strong customer-facing skills and technical expertise… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist...problems. You will ensure ensures that all phases of help desk support are properly ... ensure a timely resolution. Ensures that all phases of help desk support are properly...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our ... base articles, user guides, and standard operating procedures for service desk processes. + Provide end-user support , troubleshooting, and training for … more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... individual to perform the duties of a Tier 1 Help Desk Engineer to support ...Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow ticketing, system,… more
- State of Montana (Helena, MT)
- …able to receive updates and monitor the status of your application. **Title:** *HRIS Help Desk Support * **Location:** *Helena* **Requisition ID:** *25142846* ... to provide innovative programs, services, systems, and solutions in support of state employees and agency workforce strategies. We...discipline, plus on year of experience working in a help desk or similar role. It would… more
- DR Horton, Inc. (Arlington, TX)
- …the following. Other duties may be assigned. * Oversee workflow and production of the Help Desk Team * Act as the technical subject matter expert for the ... The right candidate will be responsible for all IT support activities related to end user hardware, software and... Help Desk Team * Ensure team members… more