- BAE Systems (Washington, DC)
- … Lead will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (eg, Tier I (phone and ... BAE Systems is seeking a Helpdesk Lead to provide support to our government customer on an upcoming opportunity....(advanced hardware and software break/fix)), and Asset Management. The Help Desk Lead shall lead a team… more
- Koniag Government Services (Washington, DC)
- …to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (eg, Tier I (phone and ... LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support ...e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix), and Asset… more
- SAIC (Washington, DC)
- …excellence on programs of national importance. SAIC is seeking ** Tier 3 Help Desk Support Specialists** to join the Machine-assisted Analytic ... with an anticipated decision expected by fall 2025 The Tier 3 Help Desk Support Specialist responsibilities include, but are not limited to: + Provide… more
- SAIC (Washington, DC)
- …of national importance. SAIC is seeking Tier 1 and 2 Help Desk Support Specialists to join the Machine-assisted Analytic Rapid-repository System (MARS) ... decision expected by fall 2025.** The Tier 1 and Tier 2 Help Desk Support Specialist responsibilities include, but are not limited to: + Provide … more
- CACI International (Reston, VA)
- … support for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable of help desk processes, procedures, ... Help Desk Tier 2 Specialist, Journeyman Job Category:...specific Tier 2 SLAs or escalates to Tier 3 support + Applies knowledge and experience… more
- Centre Technologies (Dallas, TX)
- …expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to ... reports to immediate supervisor and or Project Manager (if so assigned) + Help turn business problems into technical solutions + Manage deployment of equipment in… more
- Chenega Corporation (Arlington, VA)
- …experience in lieu of a degree + 5+ years of experience in an IT support / help desk role with Tier II responsibilities + CompTIA Security+ or equivalent ... to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier ...technical troubleshooting skills to ensure seamless and reliable client-side support . The **VIP Help Desk … more
- Nexagen Networks Inc (Rock Island Arsenal, IL)
- … technical support to end-users, resolving issues that exceed the capabilities of first tier help desk support . You will work closely with network ... IT Service Desk Support Specialist - Intermediate Security.... At Nexagen, you will drive technological advancements and help secure our nation's future. With outstanding benefits and… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …Demonstrated experience providing Tier 1 and Tier 2 help desk support for complex, multi-queue environments, including triage, escalation, and ... effective and secure. Job Summary: The Help Desk Lead oversees multi-queue electronic submission support ...SLAs. + Manage ticket triage, escalation, and resolution for Tier 1 and Tier 2 support… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . They will provide phone and ... at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly status reports +… more