- Systems Engineering Solutions Corporation (Alexandria, VA)
- …agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, ... Online, SharePoint) Preferred Skills CompTIA A+, HDI Desktop Support Technician , ITIL v4 Foundations, Microsoft Certified: Endpoint Administrator Associate,… more
- TEKsystems (Seneca Falls, NY)
- Description Position Overview We are seeking a detail-oriented and customer-focused IT Help Desk Technician to join our team. This role is responsible for ... operating systems, including break-fix troubleshooting and remote assistance. Respond to help desk calls, document issues in the ticketing system, and ensure… more
- Stony Brook University (Stony Brook, NY)
- IT Service Desk Technician - Night Shift - Tuesday...the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other forms ... **Position Summary** At Stony Brook Medicine, a **IT Service Desk Technician ** provides timely and accurate Information...to policy or procedures and submit updates to the Help Desk Knowledge Base system or SOP.… more
- Stony Brook University (Stony Brook, NY)
- IT Service Desk Technician - Day Shift - Sunday...the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other forms ... **Position Summary** At Stony Brook Medicine, a **IT Service Desk Technician ** provides timely and accurate Information...to policy or procedures and submit updates to the Help Desk Knowledge Base system or SOP.… more
- TEKsystems (Fountain Valley, CA)
- …triage, escalation, documentation, communication, and tracking of issues and systems events. Skills help desk , service desk , troubleshooting, windows 10 Top ... Skills Details help desk ,service desk ,troubleshooting,windows 10 Additional Skills & Qualifications Demonstrate attention to detail and provide technical… more
- Intuit (Tucson, AZ)
- **Overview** The ATLAS Expert Desk Supervisor's role is to oversee the Help Desk staff and ensure that end users are receiving the appropriate assistance. ... of end-user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The Expert Desk Supervisor will also contribute… more
- TEKsystems (Seneca Falls, NY)
- Description We are seeking a detail-oriented and customer-focused IT Help Desk Technician to join our team. This role is responsible for providing technical ... systems, including break-fix troubleshooting and remote assistance. + Respond to help desk calls, document issues in the ticketing system, and ensure timely… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Technician - Intermediate Clearance Required: Active Secret Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk ... and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues to determine root cause and… more
- Insight Global (Bellevue, WA)
- …downtime and ensure operational efficiency. 3. Ticket Management: Manage service desk tickets, ensuring timely resolution and accurate documentation of all support ... activities. 4. Escalation Handling: Escalate complex issues to appropriate teams or vendors, following escalation procedures as necessary. 5. User Training: Assist end-users in understanding and utilizing IT systems, applications, and tools effectively. 6.… more
- City of New York (New York, NY)
- …IT ecosystem and dependencies. - Proven experience as a Help Desk Technician or other customer support role. - Tech -savvy with a working knowledge of ... Good understanding of computer systems, mobile devices, and other tech products. - Ability to diagnose and resolve basic...zero to one year of full-time experience as a Help Desk technician or other… more