- BlackRock (New York, NY)
- …complex client inquiries, enhancing the knowledge and capability of the service desk team, and working closely with product teams to support ongoing development ... + **Escalation ownership:** Act as the escalation point for complex and technical client inquiries, ensuring timely and accurate resolution + **Cross functional… more
- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... innovation catalyst. This is a **hands-on leadership role** that combines deep technical skill with a passion for customer success. You'll architect cutting-edge… more
- Entre Technology Services (Spokane, WA)
- …*Software Installation *Software Troubleshooting *Solution Delivery *Systems Troubleshooting *IT Help Desk Software *Remote Support Software Job ... day. The Position: The System Engineer is a strategic technical position within Entre. This position is responsible for...solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small… more
- TEKsystems (Santa Ana, CA)
- …30 minutes unpaid lunch On-call requirements - we need them to be available to help in case of Severe and Major incidents Role Overview The Onsite IT Endpoint ... Specialist will provide hands-on technical support in a Windows 10/11 environment across approximately...coordinate installation of TVs and PCs for dashboards * Lead IT part of badge reader, camera system, and… more
- University of Colorado (Colorado Springs, CO)
- …difficulties with your application, please contact the CU Careers help desk at ### #5 or ###@cu.edu ... supports the ongoing supervision of the Student Life & Leadership Front Desk , including the training of student workers, management, and day-to-day alignment with… more
- AmeriHealth Caritas (Newtown Square, PA)
- …structure to evaluate AI vendor deliverables, ROI, and ongoing performance monitoring _Support Desk Oversight_ + Lead and manage the Payment Integrity Support ... adjudication. A key accountability includes managing the Payment Integrity Support Desk to ensure timely and high-quality issue resolution and feedback integration.… more
- University of Colorado (Colorado Springs, CO)
- …difficulties with your application, please contact the CU Careers help desk at ### #5 or ###@cu.edu ... standards. + Designs and delivers training programs for SOLE Guest Services Desk Attendants to ensure safe and effective climbing wall operations. + Oversees… more
- TEKsystems (New York, NY)
- …funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. Title: Help Desk Contractor Duration: 6 month extendable contract - ... 2 IT support tickets via Freshservice and Slack. *Provide technical assistance for SaaS platforms (Google Workspace, Okta, Slack,...report progress, blockers, and insights. Required Skills & Experience * Help Desk or IT support experience: 2-4… more
- Koniag Government Services (Chantilly, VA)
- …call center management experience + HDI Support Center Manager (HDI-SCM) or HDI Help Desk Manager (HDI-HDM) certification required + Proven track record of ... + Knowledge of ITIL practices and principles + Experience with service desk operations and technical support environments **Desired Skills and Competencies:**… more
- MyFlorida (Miami, FL)
- …tools and email. Logs into Service Desk Phone System to handle Help Desk calls. Performs other related duties as assigned. Required Knowledge, Skills, ... of Information Technology. Documents work and purchases using the Footprints service desk system. Responsible for reviewing all purchasing ticket status queues daily… more