- General Dynamics Information Technology (Washington, DC)
- …Service Desk certification within 2 weeks of starting) + Ability to achieve Help Desk Institute Support Center Manager (HDI-SCM) within 4 weeks of starting. ... software, and network issues at hundreds of locations. + Lead development and implementation of customer-focused service strategies, including...also a plus.) + ITIL 4 Practice Manager + Help Desk Institute Support Center Manager (HDI-SCM)… more
- Robert Half Technology (Dayton, OH)
- Description We are looking for a Help Desk and Infrastructure Manager to lead our IT support team and oversee day-to-day infrastructure operations within our ... manufacturing organization. This position offers the opportunity to combine technical expertise with leadership responsibilities, ensuring seamless support for… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues to determine root cause ... + Work under the direction of the local Service Desk Lead as part of an integrated...3 to 5 years in IT support or related help desk environments * Education: High School… more
- University of Miami (Coral Gables, FL)
- …sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) . The Supervisor, Help Desk , provides supervision to the technical ... community. This individual coordinate, leads, and monitors the performance of the technical specialists and support staff, and is responsible for modifying or… more
- Two95 International Inc. (Cherry Hill, NJ)
- Title - Help Desk Level 1 Position -...other duties and responsibilities as assigned by the Project Lead . Required Skills: + 3 years related work experience ... written communication skills. This includes the ability to explain technical terminology to non- technical end users. + Able to handle multiple assignments with… more
- TEKsystems (Parsippany, NJ)
- **Hiring ASAP** We are seeking an experienced IT Service Desk Manager to lead and manage a dynamic team service desk professionals. This role is critical in ... Responsibilities: + Manage and mentor a team of service desk analysts, fostering a collaborative and high-performing environment. +..., desktop support, or IT service management. + Strong technical knowledge of: + ServiceNow or similar ITSM tools… more
- SHI (Somerset, NJ)
- …Google Cloud account teams. * Support projects assigned by the Service Desk Lead /Supervisor Behaviors and Competencies Multi-Tasking: Can identify opportunities ... 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of...an exciting opportunity available on our IT Cloud Service Desk Operations Team. This team is responsible for incident… more
- RxBenefits (Birmingham, AL)
- The Manager, Service Desk and Endpoint Management is responsible for leading the technical support operations and endpoint device strategy across the ... high standards of customer service. _Essential Job Responsibilities Include:_ _Service Desk Leadership_ + Develop and execute IT support and automation strategies… more
- MUFG (Tampa, FL)
- …**Skills/Competencies** + Minimum 5+ years' experience working on a high call volume Help Desk + Passionate about providing a world class customer/employee ... more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary...on your proven IT troubleshooting skills, analytical aptitude, broad technical knowledge, and documented work experience to "hit the… more
- Compass Minerals America Inc. (Overland Park, KS)
- …modify the duties and responsibilities at any time.)_ + Provide Tier 2 level service desk technical support for complex and advanced issues for our customers. + ... on safely delivering where and when it matters to help solve nature's challenges for customers and communities. The...support requests for users and deliver answers quicker. + Lead service desk projects, from planning, assigning… more
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