- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …of the client/server/storage/network devices, mobile devices, etc. There will be Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide… more
- New England Cancer Specialists (Westbrook, ME)
- …II technical support across all practice locations, responding to escalated help desk requests via phone, email, walk-ups, or remote access tools with ... support activities, resolutions, and escalations in the help desk ticketing system; contribute to the...in IT required. + Bachelor's degree computer science or technical discipline preferred + 3-5 years in enterprise IT… more
- University of Colorado (Colorado Springs, CO)
- …difficulties with your application, please contact the CU Careers help desk at ### #5 or ###@cu.edu ... User Experience and works regularly scheduled shifts at the library assistance desk while also providing oversight of scheduled library student assistants to ensure… more
- AmeriHealth Caritas (Newtown Square, PA)
- …for prospective adjudication. A key accountability includes managing the Payment Integrity Support Desk to ensure timely and high-quality issue resolution and ... to identify improper payments and reduce manual effort + Help drive automation-first thinking across prepay and post-pay processes... Oversight_ + Lead and manage the Payment Integrity Support Desk function to ensure prompt triage… more
- System One (Alexandria, VA)
- …+ Address and resolve submitted support tickets for SolarWinds + Provide the help desk with initial troubleshooting steps to determine the type of ticket ... support tickets for SolarWinds. + Provide the help desk with initial troubleshooting steps to...Act as part of a structured operations team in support of resolving technical issues + Availability… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... daily activities of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide… more
- Koniag Government Services (Chantilly, VA)
- …center management experience + HDI Support Center Manager (HDI-SCM) or HDI Help Desk Manager (HDI-HDM) certification required + Proven track record of ... of ITIL practices and principles + Experience with service desk operations and technical support environments **Desired Skills and Competencies:** +… more
- Merchants Bank (Rochester, MN)
- …Specialists team to assure proper system configuration and functionality. + Mortgage Tech Help Desk - provide responses to issues and utilize helpdesk technology ... system providers to maximize the vendor relationship and resolve technical support issues in a timely manner....which the project will be evaluated at completion. IE, help the sponsors/owners define success. Working Conditions: Inside working… more
- Chenega Corporation (Springfield, VA)
- … calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. ... Desk located in Springfield, VA. **Responsibilities** + Assist in providing technical assistance and support related to computer systems, hardware, or… more
- Rapid Finance (Bethesda, MD)
- …and deployed + Partial user support in the form of participating in the IT Support Help Desk + Coordinate with the Engineering team to review and ... validate requirements and work with development team to evaluate technical feasibilities + Support and coordinate system...for users by writing and maintaining user documentation, providing help desk support , and training… more