- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across...mainframe applications or hardware + Maintaining relevant metrics that help the team see how they are doing +… more
- Epsilon, Inc (Weaverville, NC)
- …you will perform Tier I and Tier II information technology related help desk duties through phone and email support. You will provide support for members ... class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI),… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** **Call Center/ Help Desk Technician III (BWAK)** We are currently searching for a qualified **On-Site** **Call Center/ Help Desk Technician ... PCs, smart devices, telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related inquiry… more
- Insight Global (Beavercreek, OH)
- Job Description An employer in the Dayton, Ohio, area is seeking a TS/SCI Cloud Help Desk Analyst. This individual will be responsible but not limited to the ... and escalating complex problems as needed to the next tier . Will be required to be on site full...Degree or 6 years of experience in lieu of Help desk experience Knowledge of cloud environments… more
- TEKsystems (Seneca Falls, NY)
- Description We are seeking a detail-oriented and customer-focused IT Help Desk Technician to join our team. This role is responsible for providing technical ... 10/11 operating systems, including break-fix troubleshooting and remote assistance. + Respond to help desk calls, document issues in the ticketing system, and… more
- Insight Global (Thornton, CO)
- …This Service Desk Lead will be responsible for leading a team of 2 service desk technicians who are responsible for Tier I support. This Service Desk ... backup support and escalation. When necessarily, this individual will help support real-time Tier I support including...and logging and troubleshooting tickets. Background leading a service desk team and both ITIL and ITSM experience is… more
- Vitality Works Inc (Albuquerque, NM)
- …or the equivalent work-related experience. + At least 1 year of experience in a help desk role, along with Comp TIA ITF+ Certification. + A+ Certified, or ... is to create efficacious and therapeutic herbal, vitamin and nutraceutical supplements to help people get and stay well. While the FDA defines minimum quality, we… more
- TekSynap (Glynco, GA)
- …Science, Business Administration, ora relatedfield. + At least10years ofdetailedexperience inexperience in Help Desk / Service Desk , coupled with five ... isseekinga highly skilled IT Service Manager to lead our Service Desk operations, ensuring top- tier service delivery and support for IT services. This role… more
- Insight Global (Jeffersonville, IN)
- Job Description Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They ... will be providing tier 1 and 2 support for all of the technical users of the company. They need to be willing to go on site 5 days per week. We are a company… more
- MyFlorida (Tallahassee, FL)
- …in Microsoft Office Suite. Proficient in Outlook and/or O365. DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application support ... system, such as a ticketing system. Experience in a Help Desk /Call Center environment or ACCESS Program...or requests and escalates to Team Lead, Supervisor or Tier 2/ Tier 3 personnel as necessary. Communicates… more