- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier ... Prior experience in a Network Operations Center environment or Tier 2/3 Helpdesk. * Cisco, Palo Alto and/or Juniper... 2/3 Helpdesk. * Cisco, Palo Alto and/or Juniper Tier 1 troubleshooting experience. * Experience with CMD/Terminal/PowerShell *… more
- CUNY (Bronx, NY)
- …at a College or Unit. They work in technical support, applications development, operations, help desk , and similar environments, as well as in the field where ... center, a training lab, a faculty lab, the public-facing tier one IT Service Desk as well...requests submitted by students, faculty, and staff to the Help Desk on a multitude of platforms… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the US Coast Guard. This ... be an onsite position. **Responsibilities** The Junior IT Support Help Desk Specialist will primarily focus on...more complex problems. + Provide initial point of contact ( Tier 1 support) for users experiencing hardware, software, and… more
- TEKsystems (Seneca Falls, NY)
- Description Position Overview We are seeking a detail-oriented and customer-focused IT Help Desk Technician to join our team. This role is responsible for ... 10/11 operating systems, including break-fix troubleshooting and remote assistance. Respond to help desk calls, document issues in the ticketing system, and… more
- M. C. Dean (Vienna, VA)
- …improving lives, and changing the world for the better. We are seeking a ** Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** ... incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track...and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination… more
- Insight Global (San Leandro, CA)
- …lead responsibilities. Role Overview We are looking for a mid-to-senior level Help Desk Specialist with strong customer-facing skills and technical expertise ... https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Must-Haves * 5+ years in Help Desk /Desktop Support roles. * Expertise in Windows,… more
- Robert Half Technology (San Antonio, TX)
- Description We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for a proactive ... and enhancing the overall user experience. Responsibilities: * Provide Tier I and Tier II technical support,...environments. * Ability to manage and respond to service desk tickets effectively. * Knowledge of scripting for installing… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across...mainframe applications or hardware + Maintaining relevant metrics that help the team see how they are doing +… more
- Robert Half Technology (Reno, NV)
- Description Robert Half is seeking a Help Desk Lead to support a large enterprise data center environment. This role is the primary onsite IT presence in Reno, ... functioning as the lead for Tier 1 support activities. While this position has no...Act as the escalation point during high-volume periods and help coordinate the on-call rotation. + Partner with stakeholders… more