- GMHC (New York, NY)
- …GMHC's values. Essential Job Functions The following duties are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user support ... ensuring thorough follow-through and attention to detail. + Accurately document all Help Desk actions and user interactions in the ticketing system. + Contribute… more
- TEKsystems (Huntington, WV)
- …mainframe applications and hardware. The candidate will offer support with problems that the first- tier of help desk support is unable to resolve. The ... Senior Level. Support responsibilities include software installation, and configurations. The Help Desk Specialist performs technical, operational, and training… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, ... day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the...diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing… more
- Assertive Professionals (Hanover, MD)
- …+ Manages the daily activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of ... daily activities of configuration and operation of IT systems + Provides Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems +… more
- Leidos (Laurel, MD)
- …**Provide support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to these systems.… more
- Wheeler Machinery (Salt Lake City, UT)
- …computer science, information technology, or other related discipline. + 3-5 years of experience in tier III Help Desk or IT support environment. + 3-5 years ... within the Technical Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal disruption… more
- Robert Half Technology (Dallas, TX)
- …organizational standards. Requirements * Previous experience in a Tier 1 or Tier 2 Help Desk role or similar technical support position. * Proficiency in ... working with iPhone and Android devices, including hardware and software configurations. * Familiarity with IT systems, including SIM card management and ECM processes. * A+ Certification is preferred but not mandatory. * Strong interpersonal skills with the… more
- CACI International (Fort Meade, MD)
- …databases, software, and systems. You will also support the Tier I and Tier II level help desk to perform first contact resolution of Help Desk ... II (GSEC, Security+CE) * Prior Systems Administrator experience (5+ years) * Prior Help Desk experience (1-2 years). - ** ** **What You Can Expect:** **A culture… more
- Exeter Government Services, LLC (Newport News, VA)
- …development effort. This contract consists of four distinct areas: Analysis, Reviews, Training, and Tier 2 help desk support. Preference in hiring will be ... techniques, and tools (ie, RoboHelp, which was used in developing current Help features). Web Designer should have three or more years' experience designing… more
- Amentum (Hanover, MD)
- …Manages the daily activities of configuration and operation of IT systems * Provides Tier 1 ( Help Desk ) problem identification, diagnosis, and resolution of ... **Your Impact:** Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a **Linux… more