- AeroVironment (Lawrence, KS)
- …during documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber… more
- TEKsystems (Mountain View, CA)
- …and peripherals. * ITSM ticketing system experience required (eg, Remedy, ServiceNow). Skills security+, Help desk , Help desk support, Service desk ... Description Provides Tier 2 desktop support to users for PC,...Active directory, Troubleshooting, macos, itsm, servicenow Top Skills Details security+, Help desk , Help desk … more
- Leidos (Meridian, ID)
- …OS, version 10. *Experience with HP Service Manager, Remedy, or similar Service/ Help Desk ticket management software. *Basic network troubleshooting skills. ... candidate will serve as an escalation point for the Tier I and II technical Service Desk ,...the Tier I and II technical Service Desk , providing software, hardware and network problem resolution for… more
- Waystar (Louisville, KY)
- …senior-level Tier 1 technician who serves as a technical leader within the Help Desk team. This role focuses on handling complex end-user support requests, ... to improve internal documentation and workflows. Mentorship & Leadership + Mentor junior Help Desk technicians and assist with onboarding and training. +… more
- Lake Erie College of Osteopathic Medicine (Jacksonville, FL)
- …the School. This person is r esponsible for daily operations of the IT Help Desk , including procurement and deployment of equipment, assisting in problem ... directory and Exchange/Office 365 accounts for students; + Answer Help Desk calls from students. Create and...incidents; + Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams;… more
- Bright Horizons (Newton, MA)
- …of operational management applications primarily for full service care. The individual will help manage a support desk ticketing system and inquiries from ... individual will provide support on issues escalated from the Tier 1 role as well as issues that require...of the world's best companies to provide services that help employees perform their best and support families to… more
- CACI International (Chantilly, VA)
- …enterprise IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft… more
- CACI International (Omaha, NE)
- …NE. **_Shift work Required: This position will be to cover a 24-hour help desk , so evenings, overnights, and weekends are required._** **Responsibilities:** + ... Support end-user applications and work in a multi- tier service desk as well as work...as work with software development and systems administrators to help reproduce and diagnose problems. + Provide remote support… more
- Perdue Farms, Inc. (Salisbury, MD)
- …experience in software, hardware (hand-held, printers, scales, etc ), bar-coding, and help desk operations. + Possess supervisory skills, customer services ... of specific applications used within supply chain. Must have working knowledge of help desk /problem management software (such as Remedy) and ability to manage,… more
- TekSynap (Albuquerque, NM)
- …related to their IT equipment or other needs. + Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred + Works ... with other Tier 1 and Tier II Support staff...promotions, compensation, benefits, and termination of employment. **Job Locations** _US-NM-Albuquerque_ **ID** _2025-7448_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more