- TEKsystems (New York, NY)
- …funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. Title: Help Desk Contractor Duration: 6 month extendable contract - ... report progress, blockers, and insights. Required Skills & Experience * Help Desk or IT support experience: 2-4...are trying to automate and get away from the Tier 1 tickets. Looking for some who can program… more
- Two95 International Inc. (Wayne, PA)
- …Type : Full Time Salary : $Open (Best Possible) YOU'RE GOOD AT: + Monitoring JIRA Help Desk system for work intake from problem tickets to service requests + ... Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems + Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP,… more
- Mom's Meals (North Jackson, OH)
- …attitude with interacting with customers, regardless of technical challenges + Respond to help desk tickets, emails, and phone calls to assist users with ... excellent customer service and escalating more complex problems to Tier 2 or specialized IT teams. Work hours are...0-1 year of experience in an IT support or help desk role + Certifications such as… more
- LifeCenter Northwest (Bellevue, WA)
- …department to resolve issues. + Documents resolutions for future reference via help desk ticketing system. + Performs hardware installations, maintenance, and ... + Triages helpdesk tickets. + Escalates helpdesk tickets to Tier 2 or Tier 3 as appropriate....be substituted for academic requirements. + Two years network administration/ help desk experience is required. + This… more
- Robert Half Technology (San Antonio, TX)
- …basic hardware and software malfunctions, ensuring minimal downtime. * Manage help desk tickets efficiently, maintaining timely communication and resolution. ... in setting up laptops and troubleshooting hardware and software. * Familiarity with help desk ticketing systems and processes. * Willingness to travel regularly… more
- Kiewit (Omaha, NE)
- …Business, and beyond. As the KSD Manager, you will lead a cross-functional help desk team dedicated to one-touch resolution, exceptional customer experience, and ... costs and drive processes down to the most effective tier through clear documentation, training, and process automation. +...+ 3+ years of experience in service delivery or help desk leadership (cross-functional experience strongly preferred)… more
- Trace Systems Inc (Shaw AFB, SC)
- …Assurance Technical (IAT) Level 2 or higher. G ENERAL EXPERIENCE: + Responding to help desk tickets and resolving technical issues for hardware, software, and ... responsibilities include, but are not limited to: + Provide Tier 1 technical support (performing initial trouble ticket/call prioritization,...Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years'… more
- Moser Consulting (Indianapolis, IN)
- …providing superior customer service 24/7 and are committed to the successful operation of our Help Desk . We are seeking a qualified service desk specialist ... feedback forms, to continually assess and improve the services desk 's performance. + Dependable, reliable, with a strong attention...a century, Moser Consulting has been a beacon for top- tier IT talent who excel in self-management. Our people… more
- New England Cancer Specialists (Westbrook, ME)
- … Tier II technical support across all practice locations, responding to escalated help desk requests via phone, email, walk-ups, or remote access tools with ... + Document all support activities, resolutions, and escalations in the help desk ticketing system; contribute to the internal knowledge base for consistent… more
- BorgWarner Inc. (Bellwood, IL)
- …between the spring and fall semesters. KEY ACCOUNTABILITIES + Perform entry-level service desk (aka help desk ) functions including call answering/routing. + ... Technology at the entry-level from the perspective of a Tier -One Automotive Supplier. We are seeking IT Interns for...including monitors, keyboards, and printers. + Follow standard service desk procedures. + Track and route problems and requests… more