- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in...unresolved issues to team leads or senior staff to help identify and resolve root causes. + Collaborate with… more
- Enhanced Protection Services (New York, NY)
- …courteous, timely, and effective resolution of support issues + Engage in Level 1 Help Desk support for end users via account support, troubleshooting, and other ... and accurately + Escalate technical support issues to next support tier , as written in support documentation(s) + Troubleshoot desktop and internal/production… more
- US Foods (Vista, CA)
- …+ Experience with IT systems support in a retail environment + Experience in help desk operations and issue triage and resolution + Experience implementing and ... may require up to 40% travel.** **RESPONSIBILITIES** + Deliver framework for three tier technical support to retail store associates and other corporate system end… more
- Penn Medicine (Philadelphia, PA)
- …the provider scheduling templates, schedule adjustments, and indirect front desk oversight of scheduling. Responsibilities: Oversight and Lead Responsibilities * ... medication pricing and coverage information for patients. * Initiates Tier 1 prescription exemptions as needed. * Schedules tests,...best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We… more
- Oracle (Rutland, VT)
- …liaison between customers and resolving groups. **Responsibilities** As a member of the Help Desk , provide first-level phone support to internal employees and/or ... customers in order to address problems of limited scope or escalate to next tier of support. Follow standard practices and procedures in analyzing situations or data… more
- Robert Half Technology (Belmont, NC)
- …antivirus, and backup processes Requirements + 2+ years of experience in IT support, help desk , or desktop support roles + Strong knowledge of Windows 10/11 ... Description + Provide Tier 1-2 technical support for end users, including desktops, laptops, printers, and mobile devices + Troubleshoot and resolve hardware,… more
- Serco (Kirtland AFB, NM)
- …associated software. + Learn comprehensive cybersecurity test procedures + Support various Tier levels of system administration & customer support + Identify and ... the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while...process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to… more
- ManTech (Vienna, VA)
- …management certification. + Related work experience leading a team in a technical help desk position, refreshing of IT equipment, providing deskside IT support ... manage and resolve incoming incidents and requests. Your team provides daily Tier 1-2 support for IT infrastructure and mission applications, including issue… more
- ManTech (Mclean, VA)
- …printers, and peripheral devices. **Preferred Qualifications:** + Experience in a technical help desk support role. + Familiarity with data transfer services. ... + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Deliver basic user training for off-the-shelf applications… more
- City of Jacksonville (Jacksonville, FL)
- …in a dynamic work environment. + Performs tier 1 and 2 SAMIS help desk customer service. + Works with KHA staff to diagram and document business and system ... requirements and collaborate with the development teams to test and implement solutions. + Assists with Computer/Data automation, technology and computer systems administration. + Creates organizational process assets such as flows charts, mapping, and… more