- Qnity (Wilmington, DE)
- …stakeholders. + Monitor and report on end-user experience statistics including Helpdesk , Network, and Microsoft Teams performance. **Qualifications** + Over 20 years ... of overall experience in IT. Extensive experience and capabilities in leadership roles required, with a strong emphasis on aligning technology strategy with business goals. + Bachelor's degree in IT, Business Administration or relevant discipline required.… more
- M. C. Dean (Annapolis Junction, MD)
- …systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and ... resolution of problems and supports the escalation and communication of status to agency management and internal customers. This position requires onsite support at a single work location in the Washington DC area. Candidates must be flexible in schedule, have… more
- Capital One (Plano, TX)
- …customer support efforts. + Experience in managing a product with a significant helpdesk footprint. + Familiarity with tools such as JIRA and ServiceNow used as ... customer support case trackers. + Experience with CI/CD products like Jenkins, Harness. + Prior experience as a customer success manager. _At this time, Capital One will not sponsor a new applicant for employment authorization for this position_ The minimum… more
- State of Massachusetts (Boston, MA)
- …*_Preferred Knowledge, Skills, and Abilities:_* * A minimum of 1 year of IT/ helpdesk support experience is preferred * General knowledge of ticketing system and help ... desk practices. * Intermediate level knowledge of CRM environments. * Familiarity with Low Code / No Code platform environments. * Ability to track progress of projects and user-reported tickets through SaaS-based project management tools such as Jira and… more
- WSFS Bank (Philadelphia, PA)
- …and coaching professional and technical staff. + Coordinate with the IT Helpdesk and communicate to NewLane business teams during major technical incidents. ... Requirements: + Excellent verbal and written communication skills. + Highly skilled in creating clear and precise processes and procedural documentation. + 2+ years supporting production teams on Salesforce Lightning. + 4+ years facilitating the implementation… more
- Kaeser Compressors, Inc. (Cypress, CA)
- …of the Kaeser Computer Security Policy. * Provide network administration and helpdesk support for all employees. * Maintain hardware inventories and coordinate new ... equipment orders and equipment exchanges and assist in the negotiation of prices for the purchases of these items when needed. * Configure and install computers and network equipment * Coordinate server and computer equipment deployments and exchanges for… more
- Farnsworth Group (Phoenix, AZ)
- …Location for this role: Phoenix, AZ Job Activities: + Provide technical helpdesk /support assistance to staff relating to design software. + Provide training relating ... to design software including mentoring, in‐house software procedure training, and new design production staff orientation. + Create and maintain BIM standards and procedures documentation (Adobe InDesign and Illustrator helpful) + Manage and maintain Revit… more
- Georgia Military College (Milledgeville, GA)
- …equipment + Inventory and label institutional technology equipment + Work tier one helpdesk tickets + Other duties as needed/assigned including but not limited to ... assisting staff with resolving various issues + Reimaging mobile and computer labs. *Criminal background check and drug screen must be cleared before any candidate may begin working. Georgia Military College is an Equal Opportunity/Affirmative Action Employer.… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …worldwide sites * Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure WHAT YOU'LL NEED TO SUCCEED: * ... Required Experience: 5+ years of related experience * Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools * Security Clearance Level: TS/SCI w/Poly * Required Skills and… more
- CACI International (Alexandria, VA)
- …and government agencies. + Provide technical assistance on ISPs for the JASM Helpdesk supporting DoD CIO and DISA. + Create JASM software documentation on user ... test findings, analysis, and operating procedures for the JASM guidebooks. + Provide strategic support to the Interoperability Steering Group (ISG) by coordinating meetings and teleconferences, facilitating issue resolution, and contributing to informed… more
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