- Mass Markets (Dallas, TX)
- …WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves… more
- Mass Markets (Killeen, TX)
- …WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves… more
- DXC Technology (Auburn Hills, MI)
- …**Responsabilites Principales** **Fournir une assistance technique aux utilisateurs par telephone et autres canaux de communication.** **Enregistrer et suivre les ... demandes des clients al'aide d'une base de gestion des incidents, en maintenant une documentation detaillee.** **Identifier, evaluer et prioriser les problemes des clients pour assurer une resolution rapide et efficace.** **Diagnostiquer et resoudre les… more
- Access Dubuque (Dubuque, IA)
- …The Supervisor - Technology Operations is responsible for overseeing the IT helpdesk team and ensuring the delivery of high-quality technical support services to ... users. This role involves managing helpdesk operations, leading a team of helpdesk technicians, participating in and overseeing 24x7 on-call helpdesk … more
- Hirschbach Motor Lines (Dubuque, IA)
- The Supervisor - Technology Operations is responsible for overseeing the IT helpdesk team and ensuring the delivery of high-quality technical support services to ... users. This role involves managing helpdesk operations, leading a team of helpdesk technicians, participating in and overseeing 24x7 on-call helpdesk … more
- Robert Half Technology (Lumberton, NJ)
- Description IT Helpdesk Technician Position Overview: We are seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. The IT Helpdesk ... accurate records of reported issues, actions taken, and resolutions in the helpdesk ticketing system. Perform regular system updates, patches, and backups as… more
- L3Harris (Greenville, TX)
- …the highest level of support for our internal customers by ensuring seamless helpdesk operations around the clock. The ideal candidate will be responsible for ... to customer issues by answering incoming calls to the helpdesk promptly. + Accurately log all helpdesk ...the helpdesk promptly. + Accurately log all helpdesk interactions and track user requests within the ITSM… more
- Children's Mercy Kansas City (Kansas City, MO)
- …Desktop support, NOC, or technical customer support. + Employees must obtain Helpdesk International Customer Service Rep Certification or equivalent within 365 days ... + Employees must obtain Helpdesk International Support Center Analyst Certification or equivalent within...or equivalent within 365 days + Employees must obtain Helpdesk Intl Support Center Team Lead Certification or equivalent… more
- Sharp Electronics Corporation (Downers Grove, IL)
- **Overview** The National Helpdesk Technician is an entry-level position, responsible for providing Tier 1 helpdesk end-user support for small to ... Respond to calls, tickets, and emails to troubleshoot reported issues in a helpdesk environment + Monitor Backup offerings and escalate alerts + Reconcile licensing… more
- CGI Technologies and Solutions, Inc. (Knoxville, TN)
- …is maintained and service level agreements are met Work in a combined Helpdesk environment collaborating with Helpdesk managers in other locations to facilitate ... regarding team performance including creating and/or contributing to reports Oversee Helpdesk and Production Support Operations: Accountable for the overall success… more