- Moser Consulting (Indianapolis, IN)
- …The ideal candidate is a self-starter, we value providing superior customer service 24/7 and are committed to the successful operation of our Help Desk. We are ... seeking a qualified service desk specialist to assist our customers with questions and problems concerning applications, computer systems, and software. The specialist will work with customers remotely guiding them through applications, resetting passwords and… more
- Mass Markets (Dallas, TX)
- …WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers ... each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties… more
- Mass Markets (Dallas, TX)
- …WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to ... POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing… more
- Mass Markets (Killeen, TX)
- …WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to ... POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing… more
- BlackRock (New York, NY)
- …ensure consistent procedures, playbooks, and quality standards. + **Own all Helpdesk performance metrics** : establish and track SLAs/XLAs, CSAT, first‑contact ... possible prior to those issues becoming tickets being reported at the helpdesk . + **Generate Reporting** on all proactive issues identified and remediated via… more
- IQVIA (Durham, NC)
- …requests based on client's need + Pre-approve data change requests raised by Helpdesk staff + Coordinate the implementation and review of the data changes Help ... desk support (20%) + Review Helpdesk tickets that get escalated from Helpdesk to Project Management + Take appropriate actions to resolve the tickets as quickly… more
- Montage Marketing Group (Rockville, MD)
- …for a great opportunity to drive organizational strategy and lead hands-on helpdesk /systems administration efforts? Do you have a strong background in developing and ... contracting environment, you will oversee IT operations from everyday helpdesk ticketing through systems administration, vendor management, budgeting, and security… more
- L3Harris (Greenville, TX)
- …the highest level of support for our internal customers by ensuring seamless helpdesk operations around the clock. The ideal candidate will be responsible for ... to customer issues by answering incoming calls to the helpdesk promptly. + Accurately log all helpdesk ...the helpdesk promptly. + Accurately log all helpdesk interactions and track user requests within the ITSM… more
- McKinstry (Seattle, WA)
- …across several of our different office locations and are currently seeking an **IT Helpdesk Intern** to join our team in Seattle. McKinstry is innovating the waste ... we do. **What we look for in our IT Helpdesk Interns:** + Must be pursuing an IT, Computer...thrives in a fast-paced atmosphere. **What are our IT Helpdesk Interns responsible for:** We are currently seeking an… more
- AireSpring (Atlanta, GA)
- …environment. This individual will oversee internal IT support ( Helpdesk ), corporate infrastructure (on-prem and cloud), endpoint management, network ... and a team of technical support professionals. Key Responsibilities IT Operations & Helpdesk Leadership + Lead the internal IT Helpdesk team, ensuring timely… more