- TEKsystems (Chicago, IL)
- …and/or initiating the resolution of problems and concerns; * Maintain a first-class level of customer service ensuring that all customers are treated efficiently and ... and document Incidents and Service Requests using the IT HelpDesk system (Manage Engine); o Organize and prioritize all...to time are necessary, without altering the nature or level of responsibility; * Work within the relevant legislation,… more
- Cognizant (Phoenix, AZ)
- …make outbound calls for incident follow up . Provide First level resolution . Ticket Creation/Categorization/Prioritization . Ticket escalation to respective Support ... Equipment Refresh, new application rollout support, printers, scanners, Displays, plant level software support etc., . Troubleshooting skills on desktop and… more
- BRIDGE Housing Corporation (Chicago, IL)
- …comfortable operating with limited direction in a fast-paced environment. This is not an entry- level HR role and not an executive assistant position. It is a doer ... + Serve as a primary point of contact for the HR inbox and helpdesk , responding promptly to employee inquiries + Compile and maintain documentation for compliance,… more
- The Research Foundation for SUNY (Albany, NY)
- …and select third-party software and technology vendors. + Negotiate contracts, service level agreements, and pricing. + Ensure vendor performance and compliance with ... on business applications. + Establish and maintain support processes and helpdesk services. Job Requirements: + Bachelor's in information technology, Computer… more
- Bright Horizons (Newton, MA)
- …1 staff to increase the scope of resolution able to be provided at the tier 1 level and will act as a support resource for Tier 1 staff. Bright Horizons is a leading ... + Ensure that response and resolution is consistently conducted with a high level of customer service. + Meet or exceed defined standards of resolution volumes,… more
- Three Saints Bay (Denver, CO)
- …updating, and maintaining technical Standard Operating Procedures (SOP's) related to the helpdesk function. + Print a physical copy of all updated alarm accounts ... (Security Work Authorization) and alarm related invoicing process. + Level 1 Alarm Programmer may assist the Level... Level 1 Alarm Programmer may assist the Level 2 Alarm Programmer in performing some of the… more
- DR Horton, Inc. (Arlington, TX)
- …the construction and sale of high quality homes designed principally for the entry- level and first time move-up markets. The Company also provides mortgage financing ... * Assist manager in establishing and coordinating special assignments within the Helpdesk * Provide phone, webchat, and in-person support to end users and… more
- KidsPeace Childrens Hospital (Bethlehem, PA)
- …only requires some general direction for the balance of the activities. Additional helpdesk duties as needed daily. Qualifications: + Minimum of an Associate Degree ... the organization's computer users to determine hardware/software problems. + Provide level 1 and level 2 technical support to employees of KidsHaven by working… more
- MGE Underground, Inc. (San Jose, CA)
- …The IT Provisioning Specialist may also assist with the configuration of higher- level equipment such as firewalls, servers, virtual machines, and the implementation ... operating life. + Maintain department's stock, accessories, and supplies at a reasonable level . + Update "Mobile Device Management" software with new assets. + Work… more
- Lockheed Martin (Huntsville, AL)
- …and Print Services\. * Experience supporting daily incident response \(i\.e\., Helpdesk , etc\.\) * Experience performing Commercial Off the Shelf \(COTS\) software ... clearance, you must be a US Citizen for consideration\. **Clearance Level :** Secret **Other Important Information You Should Know** **Expression of Interest:**… more
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