- Insight Global (Fort Worth, TX)
- …industrial customers to help deliver technical solutions. The ideal candidate will need level 2 IT Helpdesk experience and some knowledge of transportation ... years working as a Business Analyst 2 past years working within Helpdesk / IT Support Extensive experience with Excel for documenting projects/ requirements… more
- TEKsystems (Mount Laurel, NJ)
- …technical success from initial project discussions to commissioning and client training * Provides level 3 AV helpdesk support * Supports all AV teammates as ... in industry-relevant technologies such as Crestron, Biamp, and Extron Experience Level Intermediate Level Job Type & Location This is a Contract to Hire… more
- Streamline Innovations (San Antonio, TX)
- …and track POAM-related items to ensure deliverables in a timely manner + Provide level 1 & 2 helpdesk support, including ticket triage, troubleshooting, and ... Requirements + Associates degree at minimum + 1-5 years of level 1 help desk experience + 1-3 years of level 2 help desk experience + 1-3 years of project… more
- Insight Global (Pittsfield, MA)
- …combined staff of 83, focusing primarily on a Tier 1 group of entry- level techs and helpdesk /switchboard employees (50+ team members). Key Responsibilities: Lead ... and supervise operational teams across multiple locations, with a strong focus on help desk, security/infra, and security operations center functions Analyze internal operations and identify areas for process enhancement Monitor performance, prepare updates… more
- O'Neal Industries, Inc. (Exton, PA)
- … support and resolve problems to end user's satisfaction + Record and update all helpdesk calls using ticketing software + Provide level 2 PC & network support ... + Support Microsoft office/Outlook, and all other corporate applications + Modify configurations, utilities, software default settings for existing PC's + Install, test and configure new PC's, peripheral equipment and software + Deploy new PC's using standard… more
- BlackRock (New York, NY)
- …contact support, incident resolution and seamless handoffs to Remote Resolve support, on-site Level 2 support and Level 3 Engineering groups. The manager will ... ensure consistent procedures, playbooks, and quality standards. + **Own all Helpdesk performance metrics** : establish and track SLAs/XLAs, CSAT, first‑contact… more
- Custom Computer Specialists (Raleigh, NC)
- …effectively as possible. Overview We are seeking a motivated and customer-focused Entry Level Technician to support our Managed Services/ Helpdesk team in our NC ... Entry Level Technician Location Raleigh, NC Company Order Number...of a couple of months. Responsibilities . Provide day-to-day helpdesk support by responding to technical requests via customer… more
- L3Harris (Greenville, TX)
- …Security Clearance Job Description: L3Harris is seeking a motivated and customer-focused Level 1 IT Customer Support Specialist to join our 24x7 Network Operations ... activity. This position is crucial for maintaining the highest level of support for our internal customers by ensuring...of support for our internal customers by ensuring seamless helpdesk operations around the clock. The ideal candidate will… more
- Cushman & Wakefield (New York, NY)
- …client * Assist with measuring and reporting key performance indicators against service level agreements * Provide facilities helpdesk services on behalf of the ... client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5.… more
- Cushman & Wakefield (Cambridge, MA)
- …* Assist with measuring and reporting key performance indicators against service level agreements * Provide facilities helpdesk services on behalf of ... the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product * Reception phone coverage as needed KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3.… more
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