- City of New York (New York, NY)
- …and testing; - Perform User Acceptance Testing on CityTime reports; - CityTime Helpdesk website server maintenance; - CityTime Helpdesk website modification; - ... hoc report; - Maintain Config viewer on the CityTime Helpdesk website and; - Maintain Labor Allocation (LA) tool...New York, NY COMPUTER SPECIALIST (SOFTWARE) - 13632 Qualifications ( 1 ) A baccalaureate degree from an accredited college, including… more
- The Raymond Corporation (Charlotte, NC)
- …not limited to, the measured timeliness of end-user problem resolutions, IT helpdesk issue trends, surveys, feedback from end users, and measure performance ... BE DOING Provides first-line response and problem resolution (Levels 1 and 2) for end-users requiring assistance with IT-related...other IT Team members, suppliers, and contractors to resolve Level 3 and escalated problems. Acts as a liaison… more
- TEKsystems (New York, NY)
- …remote preferred, with availability during core business hours Core Responsibilities *Manage and resolve Level 1 and Level 2 IT support tickets via ... supports employees and internal folks, not the doctor network. Helpdesk lead and 1 IT support person...Google Workspace, Moving away from doing a ton of level 1 - doing more L1/L2, but… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly deploying solutions ... related disciplines. The successful applicant will: + Monitor the helpdesk ticket queue and respond to requests based on...respond to requests based on priority and defined Service Level Agreements (SLAs). + Provision and manage user accounts,… more
- M. C. Dean (San Jose, CA)
- …Systems in support of the endpoint devices. The position provides Tier 1 administrative support for various projects and programs. Main responsibilities include but ... Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket… more
- Safran (Cincinnati, OH)
- …configuration changes per Safran standards and understand the escalation process. * Provide Level 1 support local server, network, and printer operations; and ... users onsite and remotely, ensuring reliable IT operations, adherence to service level objectives, and exceptional user satisfaction. The role oversees help desk… more
- Cushman & Wakefield (Dallas, TX)
- …client + Assist with measuring and reporting key performance indicators against service level agreements + Provide facilities helpdesk services on behalf of the ... client + Assist with measuring and reporting key performance indicators against service level agreements + Provide facilities helpdesk services on behalf of the… more
- SAIC (San Diego, CA)
- …MCSE, Linux+, VCP, or equivalent within 6 months of hire date. **DESIRED SKILLS:** + 1 + years of prior IT Helpdesk related work experience in a Windows call ... and protocols. + Must have a current DoD IAT Level II certification such as CompTIA Security+ certification. +...Magic, Remedy, Peregrine, HELIX or other Ticketing systems. + 1 + years of prior IT Helpdesk related… more
- Kimley-Horn (Fort Worth, TX)
- …will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm. + Provide support on our corporate IT ... Helpdesk + Install new printers/copiers/plotters and other office equipment...+ Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions + Ability to understand Windows 10… more
- Kimley-Horn (Orange, CA)
- …will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm. + Provide support on our corporate IT ... Helpdesk + Install new printers/copiers/plotters and other office equipment...+ Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions + Ability to understand Windows 11… more