- TEKsystems (Coppell, TX)
- …very little effort, to mid- level troubleshooting to triage and/or resolve issues. Experience: 1- 2 years of helpdesk / call center experience 1- 2 years of ... CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks… more
- Insight Global (Honolulu, HI)
- …Description Day to Day: * Provide Level 1 helpdesk and Level 2 application support * Troubleshoot and resolve desktop application issues * Monitor ... teams and office management * Maintain documentation and knowledge base articles * Support attorneys and legal staff with application-specific needs * Assist with AV… more
- Insight Global (Braddock, PA)
- …9000 (v3.0 or higher) Milestone XProtect Corporate (2022 or higher) Software House Level 2 C*Cure 9000 Installer/Maintainer Certification Milestone certification ... Job Description We are looking for an ESS Helpdesk Technician to join the team immediately. This...ticket status, common issues, and resolution times. Troubleshoot and support : C*Cure 9000 (v3.0 or higher) access control systems… more
- Kennedy Krieger Institute (Baltimore, MD)
- …desk. Answer calls and address user concerns in a helpful and courteous manner. 2 . Provide end user support and serve as primary contact for software-related ... Help Desk Associate provides prompt and efficient front line support for customers of the Information Systems (IS) department...all Windows/Mac applications supported by the Institute at a level that will allow most problems to be resolved… more
- DXC Technology (Auburn Hills, MI)
- …now or in the future** **Education: High school diploma or GED.** **Experience:** ** 2 + years of IT technical support experience.** **Strong understanding of ... escalating complex problems as needed.** **Assist in vehicle programming support and IT system troubleshooting.** **Follow established escalation processes and… more
- Kansas Judicial Branch (Topeka, KS)
- …Branch Technical Support Center (TSC) that includes the central IT help desk, Senior IT Support Team (Tier 2 IT Support ) and Courtroom Support Team. ... work of Kansas courts. Examples of work performed and key responsibilities: IT Support Operations & Helpdesk Management + Oversee the daily operations of… more
- CGI Technologies and Solutions, Inc. (Quantico, VA)
- …ID:** J0925-0346 **Employment Type:** Full Time **Position Description:** The DAI Helpdesk Support Specialist (Journeyman will be responsible for providing ... for the Defense Agencies Initiative (DAI). This role includes managing a helpdesk to support 6,000-6,500 users, ensuring seamless communication with DAI… more
- L3Harris (Greenville, TX)
- …Perform incident management by identifying, analyzing, and, escalating complex problems to higher- level support teams when necessary. + Manage service requests ... Job Description: L3Harris is seeking a motivated and customer-focused Level 1 IT Customer Support Specialist to...support for our internal customers by ensuring seamless helpdesk operations around the clock. The ideal candidate will… more
- Montage Marketing Group (Rockville, MD)
- …* Partner with Human Resources to ensure seamless team member onboarding and offboarding activities. Helpdesk Support * Execute level 1-3 helpdesk ... teams, managing performance, and driving the engagement of IT support teams. * Demonstrated helpdesk escalation and...* Knowledge of government IT regulations (NIST 800-53, CMMC Level 2 & FISMA). * Certifications in… more
- Insight Global (Kansas City, MO)
- …delivery processes across the firm. Support Oversight & Escalations * Oversee Tier 1& 2 IT support functions, including helpdesk , local support , and ... service delivery ecosystem. Team Leadership & Development * Supervise managers/leads across helpdesk and local support teams. * Drive recruiting, training,… more