- TEKsystems (Phoenix, AZ)
- …experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience ... : Skills equiv. to 3-5 years in comparable IT Support position. + Responsible for IT helpdesk ...sessions at a time + Working knowledge of PC technical support , systems administration, networking, Windows and… more
- General Dynamics Information Technology (Chantilly, VA)
- …metrics reporting, providing comprehensive helpdesk metrics, and managing ad hoc support requests.** **Provide technical support via phone and/or email ... Infrastructure and Operations **Skills:** Cloud Computing,Problem Resolution,Standard Operating Procedure (SOP), Technical Issues, Technical Support **Experience:** 8… more
- Enhanced Protection Services (New York, NY)
- …Engage in Level 1 Help Desk support for end users via account support , troubleshooting, and other technical support needs + Utilize IT ticket system ... test calls and other administrative tasks + Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and...ensuring events are recorded succinctly and accurately + Escalate technical support issues to next support… more
- M. C. Dean (San Jose, CA)
- …calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support . + Monitor Enterprise system status for problems such ... outages and or degraded services; provide initial troubleshoot notify proper Sr. Level administrators when required. + Support daily operations to include… more
- Northrop Grumman (Redondo Beach, CA)
- …**Responsibilities will include but not be limited to the following** : + Provide first- level support to users experiencing technical issues with hardware, ... to include password resets and pin recovery. + Provide technical support for Windows workstations along with...deploy WDS gold images. + Log and track all support requests in the helpdesk system, ensuring… more
- Southwest Gas Corporation (Las Vegas, NV)
- …advanced methods to develop SWG custom applications when appropriate and create appropriate technical artifacts to support development and operations support ... in the HR Systems area of the Human Resources (HR) department. This technical individual modifies, configures, tests, implements, and maintains HR systems (ie Oracle… more
- NANA Regional Corporation (Fayetteville, NC)
- … and operational challenges. **Qualifications** + Basic understanding of technical support processes, including research, diagnosis, documentation, and ... performance results and implementing improvements to ensure project success. + Provides technical expertise and advisory support across multiple assignments with… more
- Nelnet (Lincoln, NE)
- …in technical helpdesk scenario or similar end user technical support role. COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES: 1. Strong communication and ... for the Enterprise Network team. 2. Provide Oncall operational support during normal business hours for the Enterprise Network...interpersonal skills with technical and non- technical clients. 2. Entry level understanding of… more
- SHI (Austin, TX)
- …**Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support to end-users, efficiently managing a wide variety ... from end-users across the organization, covering hardware, software, and application support . + Independently interpret, diagnose, and resolve technical issues… more
- The Hartford (Charlotte, NC)
- …in deploying/configuring system* Provide resolution of more complex issues escalated from the support helpdesk and provide extra frontline support capacity ... a variety of tools and technologies. In addition to technical skills, we are looking for a team player...tasks in conjunction with other members of INT: - Support client's messaging platform consisting of Lotus Notes, Lotus… more