- Merchants Bank (Winona, MN)
- …: + First- Level User Support : Provide initial user support for technical issues, including user account, hardware and software. Troubleshoot ... the first point of contact for internal users experiencing technical issues and provide troubleshooting and support ...and resolve basic issues or escalate to higher- level support as needed. + Ticket Management:… more
- State of Arkansas (Little Rock, AR)
- …troubleshooting for routine technical issues. Escalate unresolved issues to appropriate higher- level support staff. Assist with the analysis of support ... influx of social supports, Arkansas Department of Education provides multi- level supports that help ensure students will receive a...work experience preferred. Two years of experience in a technical support role, preferably within a government… more
- The Brattle Group (Boston, MA)
- …office. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the ... as the Manager of Helpdesk + Participate in on-call rotation for emergency support phone queue + Assist in supporting the company's security posture + Work with… more
- Peak Vista (Colorado Springs, CO)
- …daily responsibilities will include phone support for a fast-paced IT Helpdesk . Employee will be responsible for providing technical desktop support ... Values. Essential Duties and Responsibilities: + Must Provide telephone support for incoming calls to the IT Helpdesk...more complicated issues + Understand timely escalation to next level support as situations dictate + Understand… more
- Robert Half Technology (Nashville, TN)
- …a respected company. Key Responsibilities: + Advanced Problem Resolution: Serve as the highest level of technical support , resolving the most complex issues ... needs. Requirements Qualifications: + Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential. + In-depth knowledge of… more
- Lockheed Martin (Moorestown, NJ)
- …mission with confidence\. **The Work** As a Windows System Administrator/Tier 1 Helpdesk Specialist, you'll provide front\-line support directly interfacing with ... to obtain and maintain a DoD government clearance at the Top Secret level clearance\. **Desired Skills:** \- Tier 1 Helpdesk Experience interfacing directly… more
- Robert Half Technology (Houston, TX)
- Description We're looking for a Desktop Support Analyst to provide hands-on technical support to our end users and play a critical role in keeping our IT ... is responsible for providing Tier 1 and Tier 2 technical support for hardware, software, and network...experience) + 2+ years of experience in a desktop support or IT helpdesk role + Proficiency… more
- Arena Technical Resources, LLC (Dayton, OH)
- …deployments as large as small-scale data centers-and will play a pivotal role in establishing support and helpdesk frameworks. This role will play a key role in ... audit or compliance readiness efforts. - Establish, document, and manage scalable IT support and helpdesk operations aligned to mission requirements. - Develop… more
- Transdev (Quincy, MA)
- …operations by monitoring IT Requests from users to resolve issues and requests. Provide technical support for both local and remote users. Maintain and ... VLANs, and security. Proven ability to operate in a Helpdesk Scenario, following SLAs and SOPs to support...statements are intended to describe the general nature and level of work being performed by people assigned to… more
- Acosta Group (Bentonville, AR)
- …manages the multi-channel (inbound, Outbound & Incident Mgmt) contact center helpdesk operations that support field management, retail representatives, events ... new hire orientation, training and project execution. This position also provides reporting support at the divisional level to client facing leaders and… more