- Lockheed Martin (Hanover, MD)
- …Martin to keep the threats at bay\. Cyber | Lockheed Martin **The Work:** The helpdesk team manages tier 1 tickets to either resolution or escalation\. This team ... maintains excellent customer relations and ensures all user issues are documented\. **Who we are:** Our Program is seeking innovative engineers to support a critical application centered in the Analytic mission as well as modernize the legacy system using a… more
- CACI International (Sterling, VA)
- …Scrum Masters + Product Architects + Developers + Test Engineers + Tech Writers + Tier 2 Helpdesk /Technicians + Data Engineer / ML Developers + UI/UX Developer / ... will be available with various levels of experience): + Agile Coach + ISO 20000 Quality SME + Helpdesk and Shift Lead + SharePoint Developers + Business Analysts +… more
- M. C. Dean (Annapolis Junction, MD)
- …Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support. This position requires onsite support at a ... Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket… more
- Leidos (Reston, VA)
- …Remedy, ServiceNOW, SharePoint). * Prior experience in a Network Operations Center environment or Tier 2/3 Helpdesk . * Cisco, Palo Alto and/or Juniper Tier ... computer and Dell systems installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier... Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively). * The… more
- CACI International (Sterling, VA)
- …supporting network infrastructures, and virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk /desktop support. + Ability ... to work independently with little or no supervision. + Demonstrated experience with providing remote troubleshooting and assistance. + Experience in using, maintaining, and troubleshooting automation tools such as PowerShell/shell scripts, Puppet, Ansible,… more
- M. C. Dean (Annapolis Junction, MD)
- …of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) ... problem identification, diagnosis and resolution of problems and supports the escalation and communication of status to agency management and internal customers. This position requires onsite support at a single work location in the Washington DC area.… more
- Alaant (Glens Falls, NY)
- …Capital Region. They are seeking an individual to lead and manage a team for their Tier 1 and Tier 2 helpdesk . Great benefits and work/life balance!** ... **Hours and Benefits for the IT Support Manager:** + On-site Monday-Friday + $65,000 - $85,000 + Paid Time Off, plus paid Holidays + 401k with employer match (3%), a fully funded ESOP plan, Pension Plan (6%) AND Profit-Sharing Plan! + Medical, Dental and… more
- TekSynap (Arlington, VA)
- …or equivalent). + Active **Secret clearance** (Top Secret/SAP preferred).) **COMPETENCIES** + Helpdesk / ITSM systems (ServiceNow, Remedy) + Tier 1/2 ... & Qualifications** TekSynapis seekinga **IT Service Support Specialist** toprovideTier 1/2 helpdesk support to JPO end users, resolving issues, managing tickets,… more
- NANA Regional Corporation (Herndon, VA)
- …requests and assisting users with requests for password resets or general questions. + Creating helpdesk request for escalation to Tier II and Tier III ... technicians. + Provide exceptional customer service and Helpdesk support via phone, email, and in person for...more complex problem reports or service requests to next tier of support as appropriate. + Complete work order… more
- Proven IT (Naperville, IL)
- …escalations from Tier I to deliver support for Proven IT Helpdesk customers + Analyzes and investigates the customer needs through remote diagnostics and ... Tier 2 Engineer Naperville, IL (http://maps.google.com/maps?q=Naperville+IL+USA) * IT...(http://maps.google.com/maps?q=Naperville+IL+USA) * IT Apply Job Type Full-time Description The Tier II Engineer is responsible for various managed IT… more