- TEKsystems (New York, NY)
- …in business partnership - primarily involved with customer facing support This helpdesk /IT group only supports employees and internal folks, not the doctor network. ... Helpdesk lead and 1 IT support person are in EST Other...They are trying to automate and get away from the Tier 1 tickets. Looking for some who can program the… more
- New England Cancer Specialists (Westbrook, ME)
- …important in making a difference for our patients. Job Duties: + Provide Tier II technical support across all practice locations, responding to escalated help desk ... technical discipline preferred + 3-5 years in enterprise IT helpdesk experience preferred with at least one year in...IT products and software as directed/needed. Keyword: IT Systems Specialist, Network, IT Desk, Helpdesk , From: New England Cancer… more
- Chenega Corporation (Albuquerque, NM)
- …practices for Data Centers. + Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the regular scheduled helpdesk support. + ... limited to): backup and recovery of systems, patching of systems, providing Tier II/III support to lower tiers, performance tuning, hardware upgrades, operational… more
- Red Cat Holdings (Valdosta, GA)
- …to plan and manage deployment of new systems and procedures. Technical Support + Provide Tier 1 and Tier 2 support for hardware, software, and network issues ... across Windows, macOS, and Linux systems + Respond to helpdesk tickets in a timely manner, document resolutions, and...8 years relevant experience + Demonstrated ability to handle Tier 1 and Tier 2 support tasks… more
- Revelyst (San Diego, CA)
- **Job Description** **Technical Product Support Agent- Tier 1** We are seeking an experienced **Technical Product Support Agent** to join the Revelyst Golf & ... Technology platform team. As a Tier 1 Technical Product Support Agent you provide the...based upon experience resolving new customer issues to grow helpdesk knowledge base. + Work with customers and manufactures… more
- TEKsystems (New Haven, CT)
- …tools. Some network troubleshooting and backup restoring as well, mail email is outlook. Tier 1 and 2 troubleshooting. Must haves are a Bachelor's degree, Exp in XP ... their desktop equipment by instructions and informational interactions. Provide Tier I and Tier II support for...tracking database on a daily basis Skills MAC, XP, Helpdesk Additional Skills & Qualifications must be presentable, customer… more
- Leidos (Alexandria, VA)
- …for interacting with customers to handle service inquiries and problems in a Tier 2 role. Duties include examining complex customer problems and suggesting and ... use and update Knowledge Articles (KAs) for use by customers and helpdesk personnel. + Establish comprehensive availability and capacity management solutions using… more
- CACI International (Stennis Space Center, MS)
- …Commercial Solution for Classified (CSfC). Your responsibilities will include: ** Tier II Support:** **Additional Responsibilities:** + Assist with deploying, ... Join troubleshooting bridge calls for major incidents. + Perform Tier II-level administration tasks. + Assist with postmortem activities...with Archon MCS Support. + Create and track local helpdesk tickets. + Gather, track, collate, and report new… more
- ManTech (Nellis Air Force Base, NV)
- …reported issues, including creating network user accounts and configuring email. + Helpdesk Support: Field user calls, determine the level of support required, and ... escalate/distribute calls to appropriate tiers (eg, Tier 2, Tier 3). + Troubleshooting: Provide support for account management, enterprise resources application,… more
- MyFlorida (Tallahassee, FL)
- …Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Working Title: Entry Level Helpdesk Agent Department of Children and Families This position ... Proficient in Outlook and/or O365. DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application...or requests and escalates to Team Lead, Supervisor or Tier 2/ Tier 3 personnel as necessary. Communicates… more