- Insight Global (Baton Rouge, LA)
- …and best practices in our ticketing system (FreshService) - Escalate complex issues to Tier 2/ Tier 3 support when needed - Follow IT security, privacy, and ... IT, Computer Science, or related field - At least 1 year of equivalent helpdesk experience - Proficiency in computer hardware diagnostics and PC repair - Familiarity… more
- Insight Global (New York, NY)
- …numerous accolades, including recognition in the Best Law Firms rankings with multiple Tier 1 national practice areas and the 2025 Excellence in Client Experience ... feedback). -Trainer enablement (# trainers certified/validated; session quality scores). Helpdesk reduction in "how‑to" tickets for common tasks. Compensation:… more
- Nucor Steel Auburn, Inc. (Ghent, KY)
- …our teammates and the communities we serve. Nucor supports its teammates with top- tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth ... Intune + Experience in a heavy industrial setting + Customer support or helpdesk experience + AZ-900 Certification + Microsoft Intune fundamentals + MD-102 Endpoint… more
- HCA Healthcare (Gainesville, FL)
- …tools, and training needed to meet their educational goals. This position is fora Tier 1 IT desktop support Technician with at least 2 years of experience that ... two years' experience in IT desktop support, customer service, helpdesk , and general technology support. + Skills/Special Qualifications: Customer satisfaction-… more
- TEKsystems (Austin, TX)
- …end user tickets entered within the system via calls un resolved by the helpdesk support team, ticketing system, or walk up technology. Basic support for: laptop, ... PC operating systems ie Microsoft/Linux/Unix networking SW anti virus SW. and all tier one manufacturer server PC and printer products OEM network devices and… more
- TEKsystems (Bellevue, WA)
- Attention!! We are hiring a Tier 2 Service Desk Analyst for a Global IT Infrastructure Consulting Company! Description The Service Desk Analysts role within our IT ... Skills & Qualifications + 3 years of experience working on a technical helpdesk or equivalent network administration role. + Minimum of 3 years of experience… more
- General Dynamics Information Technology (Germantown, MD)
- …level for a federal agency. This position provides operational support with Integrations, Tier -3 helpdesk requests and assisting the team with the change ... + **Develop and deliver ad-hoc data extracts to the customer.** + Deliver tier -three support to resolve customer incidents. + Identify opportunities for the client… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- …PCs, smart devices, telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related inquiry ... Four or more (4+) years' experience in a technical support or helpdesk role. **Certificates, Licenses, Registration Requirements:** + Prefer A+,Network+ or Security+… more
- Enhanced Protection Services (New York, NY)
- …by screening test calls and other administrative tasks + Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks ... and accurately + Escalate technical support issues to next support tier , as written in support documentation(s) + Troubleshoot desktop and internal/production… more
- Robert Half Technology (Brookfield, WI)
- …server migrations, virtualization deployments, and network upgrades (on-prem and cloud). * Provide Tier 2/3 support and mentorship to Helpdesk and NOC teams. * ... Conduct proactive maintenance and infrastructure health checks. * Guide clients through cybersecurity improvements including MFA, endpoint protection, DR/BC strategies, and regulatory compliance (HIPAA, PCI, CMMC, etc.). * Participate in Strategic Business… more