- V2X (Springfield, VA)
- …The Senior Systems Administrator II shall support the mid-level internal escalation tier (s) for the Server O&M team providing troubleshooting support and guidance to ... SSH, SCP, FTP, SSL, PIJ, VPN, SNMP, etc. + Demonstrated experience in Helpdesk coverage. + Familiarity with using Microsoft PowerShell to automate routine O&M duties… more
- M. C. Dean (San Jose, CA)
- …Security Systems in support of the endpoint devices. The position provides Tier 1 administrative support for various projects and programs. Main responsibilities ... Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket… more
- University of Pennsylvania (Philadelphia, PA)
- …requests into the various help channels (Slack, ticket request forms, etc.) and provide tier 1 support. + Manage the Slate Helpdesk Asana board and in ... collaboration with team, migrate issues to the backlog. Cycle Preparation Checklist Coordination + Maintain and coordinate the cycle preparation checklist projects in Asana to ensure all tasks are completed on schedule. + Provide recommendations for updating… more
- Grant Thornton (Downers Grove, IL)
- …of configuration decisions, process flows, and system dependencies. + Provide Tier 2 support for absence-related inquiries and escalate complex issues as ... Dynamic Skills, OTBI reporting, or PowerPlatform integrations. + Knowledge of HR Helpdesk systems and ticketing workflows. + Exposure to M&A integration projects and… more
- Nexstar Media Group (Salt Lake City, UT)
- …ensure company objectives are met. + Participate in managing the station helpdesk : News, Operations, Sales, Traffic, Editors, Photogs, MMJs, Building Maintenance + ... + Decision making is expected within the scope of the role: + Ability to make mid- tier decisions that do not alter the scope of projects and do not have a… more
- Capital One (Plano, TX)
- …One's developer journey. Your mission will be to conceptualize, design, and implement top- tier solutions that elevate the daily work of our software delivery teams, ... customer support efforts. + Experience in managing a product with a significant helpdesk footprint. + Familiarity with tools such as JIRA and ServiceNow used as… more
- TekSynap (Dahlgren, VA)
- …Navy IT security and service management policies. **RESPONSIBILITIES** + Provide Tier II/III technical support to end-users across NSWCDD, including troubleshooting, ... update standard operating procedures (SOPs) and knowledge base articles toimprove helpdesk efficiency. + Interface directly with NSWCDD IT leadership and functional… more
- Taco Bell (Fort Wayne, IN)
- …profitability frameworks. + Lead the transition off third-party IT support (eg, NCR HelpDesk ) and design an in-house or hybrid solution + Develop and recommend the ... + MBA (or equivalent experience); recent or upcoming graduate of a top- tier program strongly preferred (eg, Northwestern Kellogg). + 5+ years of experience… more
- GMHC (New York, NY)
- …values. Essential Job Functions The following duties are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user support requests via ticketing ... sheets, and internal FAQs. + Promote a responsive and inclusive helpdesk experience through professional, empathetic, and culturally sensitive support. Communication… more