- New York State Civil Service (Albany, NY)
- …patches, upgrades, and maintains Oracle Enterprise Manager (OEM), Oracle operating systems , firmware, clusterware, Oracle databases, APEX (database tier only), ... processes on an ongoing basis.- Works with application and helpdesk teams on keeping server and client-side Oracle drivers...least 3 credit hours in a database and/or operating systems related course; or Bachelor's degree in computer science… more
- Enhanced Protection Services (New York, NY)
- …by screening test calls and other administrative tasks + Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks ... effective resolution of support issues + Engage in Level 1 Help Desk support for end users via account...accurately + Escalate technical support issues to next support tier , as written in support documentation(s) + Troubleshoot desktop… more
- CREO (Durham, NC)
- …product strategy, and financial targets. + Oversees the delivery of all managed services, including Tier 1 and 2 helpdesk support and IT asset management, to ... with the marketing function. Further responsibilities are to improve internal systems (execution, and reporting), and to templatize delivery solutions and Statements… more
- Vitality Works Inc (Albuquerque, NM)
- …and resolve all issues within their scope and skillset before elevating to Tier 2 or the Systems /Network Administrator Position Responsibilities: Microsoft 365 ... that these products are affordable and effective. Position Summary: As an IT Helpdesk Administrator, you will provide initial support to end users via e-mail, phone… more
- HCA Healthcare (Gainesville, FL)
- …support, tools, and training needed to meet their educational goals. This position is fora Tier 1 IT desktop support Technician with at least 2 years of ... software, including printing, installation, word processing, spreadsheets, email, operating systems , network and wireless connections, and provisioning mobile devices.… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- …with PCs, smart devices, telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related ... prioritization. **Educational & Experience:** + Bachelor's Degree in Management Information Systems , Computer Science, or related field and four years of related… more
- University of Pennsylvania (Philadelphia, PA)
- …the various help channels (Slack, ticket request forms, etc.) and provide tier 1 support. + Manage the Slate Helpdesk Asana board and in collaboration with ... marketing team. Strong candidates for this position will have 1 -3 years of experience with the Slate system, are...+ Collaborate with other members of the Operations and Systems teams to ensure that their assigned tasks are… more