- Enhanced Protection Services (New York, NY)
- …by screening test calls and other administrative tasks + Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks ... effective resolution of support issues + Engage in Level 1 Help Desk support for end users via account...accurately + Escalate technical support issues to next support tier , as written in support documentation(s) + Troubleshoot desktop… more
- Iowa State University (Ames, IA)
- …Provide ticket and phone support in response to instructor inquiries. + Solve tickets escalated from Tier 1 ( Helpdesk ). + Serve as a liaison between ITS and ... of related experience Preferred Qualifications:Degree concentration in Computer Information Systems , Management Information Systems or Computer Science… more
- CREO (Durham, NC)
- …product strategy, and financial targets. + Oversees the delivery of all managed services, including Tier 1 and 2 helpdesk support and IT asset management, to ... with the marketing function. Further responsibilities are to improve internal systems (execution, and reporting), and to templatize delivery solutions and Statements… more
- Prime Healthcare (Ontario, CA)
- …members to join our corporate team! #LI-KT1 Responsibilities Provides telephone support for helpdesk and all associated processes. Provides tier one IT support ... million patient visits annually. It is one of the nation's leading health systems with nearly 50,000 employees and physicians. Fourteen of the Prime Healthcare… more
- HCA Healthcare (Richardson, TX)
- …support, tools, and training needed to meet their educational goals. This position is fora Tier 1 IT desktop support Technician with at least 2 years of ... software, including printing, installation, word processing, spreadsheets, email, operating systems , network and wireless connections, and provisioning mobile devices.… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- …with PCs, smart devices, telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related ... prioritization. **Educational & Experience:** + Bachelor's Degree in Management Information Systems , Computer Science, or related field and four years of related… more
- University of Pennsylvania (Philadelphia, PA)
- …the various help channels (Slack, ticket request forms, etc.) and provide tier 1 support. + Manage the Slate Helpdesk Asana board and in collaboration with ... marketing team. Strong candidates for this position will have 1 -3 years of experience with the Slate system, are...+ Collaborate with other members of the Operations and Systems teams to ensure that their assigned tasks are… more