- Eversource Energy (Westwood, MA)
- …feedback to improve Customer Satisfaction and First Contact Resolution\. + Monitors inbound call volumes, individual and center performance and quality metrics, ... ensure appropriate staffing needs and coverage and manage average handle time, after call work, and schedule adherence\. + Communicates Company strategy and goals in… more
- Fallon Health (Worcester, MA)
- …the authorization process as requested. + Responsible to provide first response to inbound call center. Handles calls from providers and members with excellent ... queues in both the core system (QNXT UM and Call Tracking) and the case management application (TruCare). +...Coordinator will attain the targets for a customer service call center as set by FCHP. These targets will… more
- Minnesota Visiting Nurse Agency (Minneapolis, MN)
- *_SUMMARY:_* The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. ... insurance information, scheduling or modifying appointments, and documenting interactions using call center and electronic health record systems. The associate also… more
- ManpowerGroup (Salem, OR)
- …the department. + Meet call handling, volume and productivity goals in an inbound call center environment. Performs other duties as required or assigned. + ... and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot… more
- Aston Carter (Nashville, TN)
- …service-related experience. + Experience in service, data entry, customer support, inbound call handling, insurance, insurance claims, property and casualty, ... and providing necessary follow-up. Customer service agents may handle both inbound and outbound interactions. Responsibilities + Resolve customer service or billing… more
- WM (Tupelo, MS)
- …on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a ... this position, you will become a retention expert! You'll split your time between inbound and outbound calls with our customer base to resolve issues and secure… more
- WSP USA (Costa Mesa, CA)
- …Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. CSR may ... be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company. **DUTIES AND RESPONSIBILITIES** include some or all of the following. Supervisor may assign other duties as needed. + Serve… more
- ManpowerGroup (Austin, TX)
- …our mission of patient support. **Top 3 Skills:** + Must have previous inbound /outbound call center experience. + Three (3) years of sales/marketing/patient ... relationship with patients through educational support calls. + Handle outbound and inbound support calls to prospective and current patients to educate on chronic… more
- TruGreen (Tampa, FL)
- …plan and manage at both strategic and operational levels + Deep knowledge of inbound and outbound call center operations and sales programs + Strong marketing, ... Finance, and Customer Experience-the Sr. Director develops and executes inbound and outbound communication strategies, predictive dialing initiatives, and… more
- Bank of America (Chandler, AZ)
- …job is responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from ... work well under pressure in a fast paced, high call volume, and constant changing environment + Ability to...is pursuing a Bachelor's Degree + Experience in a call center and/or a financial/banking center + Client service… more