- The Albany Auto Group (Miami, FL)
- …preferred. Minimum 1 year of experience in customer service, sales, or call center environment (automotive preferred). Excellent verbal and written communication ... contributes to high survey satisfaction scores . Key Responsibilities Handle inbound and outbound calls, emails, and internet leads with professionalism and… more
- Intuit (Atlanta, GA)
- …how customer conversations influence decisions and outcomes in an inbound -outbound team environment.** **This role blends sales knowledge, behavioral insight, ... **Does This Sound Like You?** + Can you listen to a sales call and immediately understand why a customer converted-and precisely which conversation behaviors… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …quality. This is an onsite employment opportunity. Duties and Responsibilities: + Listen to Call Center Agent calls to determine patient experience. Will ... surveil thirty (30) inbound calls from a minimum of 10 different agents...+ Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via… more
- Teleperformance USA (Brownsville, TX)
- …one basis as well as to support the overall team by assisting on the call center floor by answering questions** + **Demonstrate actions and behaviors that ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...year or more of directly related experience in an inbound contact center or face to face… more
- Toyota (Alpharetta, GA)
- …or Equivalent. + Previous experience in customer service, retail services, and call center environments. + Excellent verbal and written communication skills ... to support the private label department's objectives to support inbound customer service and the collection of telephone calls...and third parties when they have questions or concerns. ** Center Operating Hours** You must be available to work… more
- Cecelia Health (Seattle, WA)
- …to the appropriate clinician. + Simultaneously navigate three technology platforms (eg patient service center with an integrated call center , EHR system, and ... within our Clinical team that is responsible for handling inbound and outbound calls to support our members. In...and Experience: + 2+ years of healthcare/clinical experience. + Call agent experience is preferred. + Passionate… more
- DoorDash (Tempe, AZ)
- …staffing, contact and service level drivers, and historical data. + Assist with call center tool provisioning and near-term offline planning. We're excited about ... about this opportunity because you will + Monitor/adjust queues, agent utilization, and same-day staffing to ensure service levels...+ You have demonstrated knowledge and understanding of key call center performance metrics such as service… more
- UPMC (Wexford, PA)
- …HS Diploma/equivalent and 1 year of experience in a medical office, customer service, inbound call center (preferred), or other relevant health care setting ... 90% of the daily average calls per day per agent . + Give basic information to patients (directions, parking...months of experience in a medical office, customer service, inbound call center (preferred), or… more
- HUB International (Des Plaines, IL)
- …other key performance metrics. + Identify customer's need and clarify information for Call Center Agents. + Seize the opportunity to transfer calls immediately ... the right fit for you. The Personal Lines Retention Agent provides a high level of service to our...manner. + Keep records of all conversations in our call center database in a comprehensive manner.… more
- Cardinal Health (Baton Rouge, LA)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
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