- Entergy (The Woodlands, TX)
- …control systems) + Strong report writing and communication + Demonstrated commitment to customer service with excellent oral and written communication skills + ... leveraging threat intelligence, forensics, and advanced investigative techniques + Lead complex incident response efforts, including containment, eradication,… more
- Insight Global (Linthicum Heights, MD)
- …in an Operations Support Center, Helpdesk/ServiceDesk, Call Center OR equivalent experience in customer service . * 5 or more years must include managing a ... user requests. - Develop strategies for improving your OSC performance and customer satisfaction. - Communicate effectively with end users regarding their technical… more
- S&P Global (Raleigh, NC)
- …recurrence of incidents + Excellent problem-solving skills and the capacity to lead effectively under pressure during incident response and outage management. ... (for internal use):** 09 **About the Role:** **The Team:** Service Management is a global team responsible for providing...environment, working closely with both internal stakeholders and our customer base. Our team embraces a sharing and learning… more
- Dartmouth Health (Lebanon, NH)
- …to others in areas of specialty or certification(s) * Good communication and strong customer service skills * Ability and willingness to serve "on-call" duty as ... Performs a variety of routine and complex tasks associated with the installation, service , and calibration of a diverse range of therapeutic, diagnostic, and life… more
- Post Holdings Inc. (New Albany, OH)
- … Management processes. Broad technical knowledge of hardware, software, networking, and customer service practices are requirements for success in this position. ... to support innovation, marketing and manufacturing. Responsibilities Position Overview: The Lead IT Technical Support Analyst plays a leadership role within the… more
- Amazon (Desert Hot Springs, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... By leveraging lean principles and Kaizen events, you will lead continuous improvement initiatives to reduce conditional and ergonomic...to Operations. * Deep Dive safety metrics and review incident weekly and monthly incident trends to… more
- Palo Alto Networks (Santa Clara, CA)
- …in business development discussions to underline the value of services offered + Lead Post- Incident Reviews (PIRs) to identify root causes, document lessons ... improvements + Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines… more
- KeenLogic (Quantico, VA)
- Service Desk Lead Location: Quantico, VA Contract...for staff, while coaching the team to deliver consistent customer service . + Manage incident and ... extension through March 2031) Summary: KeenLogic is seeking a Service Desk Lead to join one of...resolution rates, meeting defined response times, and ensuring high customer satisfaction. The Lead also partners closely… more
- MRC Global (Corpus Christi, TX)
- …execution of safe and efficient Service Center operations, business strategy, customer service , and consistent compliance with MRC procedures and controls. ... incident investigation and hazard reports. + Prepare the Service Center cost budget and monitor expenditures to ensure...and warehouse efficiency and the quality and timeliness of customer service . Take action to drive continuous… more
- MartinFederal Consulting, LLC (Huntsville, AL)
- …in 2007 in Huntsville, AL, MartinFed provides the US government with customer -focused, performance-based solutions using technology and an empowered workforce as an ... identification, collection, examination, and analysis of data in support of incident response activities. These investigations include policy violations, incident… more