- MartinFederal Consulting, LLC (Huntsville, AL)
- …in 2007 in Huntsville, AL, MartinFed provides the US government with customer -focused, performance-based solutions using technology and an empowered workforce as an ... identification, collection, examination, and analysis of data in support of incident response activities. These investigations include policy violations, incident… more
- PNC (Dallas, TX)
- …written and verbal communication skills with an ability to communicate a technology incident to lines of business in a customer -focused business language to ... * Strong leadership qualities and facilitation skills with the ability to lead large groups of technical and operational support through assessment and mitigation… more
- TekSynap (Fort Belvoir, VA)
- …across DTRA's distributed network operations environment. + Working with the DTRA IT, the CSSP Lead will coordinate with the government customer to lead and ... The CSSP Lead is responsible for Cybersecurity compliance with the customer , audit performance, and communications with the customer and higher headquarters.… more
- SHI (Santa Fe, NM)
- …customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer ... to discuss progress and coach the team on managing customer interactions for improved service relationships. +...work experience. + 2+ years of experience working with incident and request management processes, including Service … more
- DIRECTV (El Segundo, CA)
- DIRECTV is seeking a Tech Service Specialist 3 to serve as an individual contributor team lead responsible for guiding junior team members while ensuring ... clear and timely updates during major incidents. **Here's what you'll do:** + Lead and mentor junior support team members in their daily operational activities and… more
- Kyndryl (Dallas, TX)
- …Security, Fiori). + Ensure adherence to contractual SLAs, OLAs, and KPIs across Incident , Problem, Change, and Request Management. + Lead daily operations, issue ... employees, our customers and our communities. **The Role** **Your Role** The SAP - Service Delivery Manager for AMS programs will be working with sales to solution… more
- ServiceNow, Inc. (Orlando, FL)
- …for a multi-region, multi-cloud, multi-tenant observability platform scalable across diverse customer environments and service boundaries. + Architect near ... for everyone. We are seeking a Principal Observability Architect to lead the strategic architecture, evolution, and operationalization of a modern, multi-tenant… more
- Robert Half Technology (Los Angeles, CA)
- …Half (Technology Solutions) is searching for a Sr. Security Operations (SOC) Engineer / Lead Incident Response with a background in Level 3 Escalated Incident ... If this sounds like your background, then this Sr. Security Operations (SOC) Engineer / Lead Incident Response role is for you. For this opportunity, you will… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …withstand failures and recover gracefully to maintain high availability. - Lead incident response effort to minimize customer impact and reduce MTTx, ... team members that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our … more
- Snap Inc. (Los Angeles, CA)
- …**Knowledge, Skills & Abilities:** + Leadership skills, with an emphasis on customer service and collaboration + Strong communication and social skills ... offices, and technologies. Working from our Santa Monica, CA headquarters, you'll lead a 24/7 GSOC team that supports all Snap enterprises worldwide. Additionally,… more