- CVS Health (Hartford, CT)
- … Focus:** Ensure high levels of customer satisfaction by effectively managing customer relationships. Provide excellent customer service and support for ... practices. + Ability to identify opportunities for process optimization and efficiency gains. ** Customer Focus:** + Strong customer service orientation with… more
- Percepta (Dearborn, MI)
- …Typical Day, You'll** + Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service -level ... award-winning services for every stage of the automotive and mobility customer journey. As an **Escalation Support Specialist** (specializing in the automotive… more
- Aspira Connect (Dallas, TX)
- …+ Champion zero-trust principles across endpoints, applications, and networks. Security Operations & Incident Response + Lead the monitoring and incident ... people can experience its benefits. Aspira is transforming its technology and service model to give agencies more capacity and insight-streamlined tools, smarter… more
- Amcor (Evansville, IN)
- …not to exceed 30% of workload** : New Item Requests, Quote Requests, Customer Incident Tracking (TICS), Sample Requests, Requests for Specs, Drawings and ... minimum requirements. Evaluates requested delivery dates/ship dates versus published lead time. Ensures customer alignment on order...Marketing, or Supply Chain * 3-5 years' experience in customer service in a fast moving consumer… more
- Chenega Corporation (Albuquerque, NM)
- …OIMT function defined within the performance work statement. + Accept and process all customer Incident , Problem, and Change Tickets. + Assist customers with ... incident determination and resolution of Microsoft Windows Enterprise network...and holidays as required. + Excellent organizational, presentation, and customer service skills. + Ability to efficiently… more
- L3Harris (Melbourne, FL)
- …and report on SLAs/OLAs, driving accountability and continuous improvement. + Lead day-to-day IT service performance, proactively resolving operational issues. ... to contractual commitments, KPIs, and SLAs. + Drive standardization, automation, and self- service enablement across services. + Lead root cause analysis and… more
- Idaho Division of Human Resources (Boise, ID)
- …open, closed, outstanding, etc. * Follow service targets to support exceptional customer service to agencies. * Collect data to identify gaps and trends; ... in the support of end users as needed through incident management. * Monitor all Luma cases and follow...designee. Minimum Qualifications * At least 5 years of customer service and management experience. * Demonstrates… more
- Robert Half Technology (St. Paul, MN)
- Description A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role ... capabilities using AI and data trend analysis. * Lead and provide work direction to the service... desk team. * Act as a voice in incident response, including serving as incident commander… more
- PSEG (Jersey City, NJ)
- …and Experience:** * BA/BS degree preferably in Business and a minimum of 5 years customer service utility experience. * In lieu of a degree, a minimum of ... with internal team members and external stakeholders. *Supervise and lead by initiating, guiding, supporting and motivating associates. *Organize...10 years of experience of customer service . * Demonstrated leadership skills and… more
- Hubbell Power Systems (Shelton, CT)
- …issues and opportunities, driving excellence in application support and maintenance. + Service Transition and Migration: Lead the tactical planning and execution ... IT teams to ensure smooth migrations without disruption to business operations. + Incident and Service Requestion Management: Direct the management of … more