- CACI International (Oklahoma City, OK)
- …and oversee daily IT support operations, ensuring the delivery of high-quality, customer -focused service . If you're a motivated leader passionate about ... and drive timely issue resolution. + Proactively communicate any technical or customer -related issues that may impact Service Desk operations, ensuring timely… more
- Leidos (Washington, DC)
- … Service Center Manager shall be responsible for the total management of the Service Center, including SD, Desktop Support, incident and IT service ... are achieved in line with the TO and ensure customer expectations are met or exceeded. The Service...service availability, reliability, resiliency, and security compliance. + Lead team members and create individual development plans +… more
- American Tower (Cary, NC)
- …day you will manage Network Operations Center ("NOC") protocols associated with incident management across a wide variety of situations including severe weather ... to operate a 24/7/365 NOC Call Center environment and manage the Incident /Crisis Management business processes. You will drive successful engagement with callers by… more
- PNC (Farmers Branch, TX)
- …environments and lines of business running on PNC's middleware platform. * Lead incident troubleshooting, resolution, and root cause analysis for ... position We're looking for a highly skilled and proactive Technical Manager to lead a dynamic team supporting PNC's enterprise-grade middleware platforms. As a key… more
- Leidos (O'Fallon, IL)
- …+ Verify that service has been restored upon resolution of all customer -initiated tickets + Network/ Service Restoration: + Restore networks and service ... service restoration and meet the DISN SLA and customer negotiated SLAs. + Identify failures that are attributable...+ Effectively communicates with the O&M team and the customer . + Works directly with Shift lead … more
- SAP (Herndon, VA)
- …change management of planned activities + Supports the service plan review with the customer and CDM + Lead operational meetings with the customer , along ... delivery to derive the long-term account vision and executable service plans Tasks: + Ensure customer satisfaction...innovation portfolio awareness and its implementation + Support with incident & service request management as needed… more
- Walmart (Bentonville, AR)
- …Services (CES) Tech Org, you'll lead efforts to ensure our customer service platforms are resilient, scalable, and lightning-fast. You'll architect ... Customer Care Technology** he CES team builds best-in-class customer service experiences for hundreds of millions...hands-on experience to architect resilient systems that scale with customer demand. + Lead post- incident … more
- Travelers Insurance Company (Edison, NJ)
- …security breaches, cyber extortion, data restoration, and betterment. Analyze technical reports to lead a better customer experience and help reduce periods of ... to help claim professionals understand and triage exposures presented by incident response, restoration, and betterment claims activities, especially complex claims… more
- Georgia Systems Operations (Tucker, GA)
- …adapt quickly to changes in technologies, processes, and compliance standards. Strong customer service attitude. Strong analytical skills. Ability to document ... components of GSOC's physical and cyber security programs. Serves as Lead Engineer or Architect of major Power Technology enterprise-level projects associated… more
- WSP USA (Los Angeles, CA)
- … management operations for the Orange County Transportation Authority's (OCTA) 405Express Lanes Customer Service Center. This role requires an ITIL v4 leader ... improvement and support process optimization, who will oversee WSP-managed technologies and lead service desk functions to ensure optimal technology performance… more