- Microsoft Corporation (Redmond, WA)
- …role demands proven technical acumen, cross-team influence, and a passion for improving service quality, security, and customer experience at scale. The ideal ... Technical Program Manager II who will partner with various service owners across APIM and API Hub services. As...Technical Program Manager II owning livesite fundamentals, you will lead operational excellence across cloud services by driving key… more
- TEKsystems (Halethorpe, MD)
- …Project management, Implementation, stakeholder management skills, gap analysis, itil service management, incident management, itom, strategy, product backlog, ... Servicenow,Business analysis,Agile,Itsm,Requirements gathering,Project management,Implementation,stakeholder management skills,gap analysis,itil service management, incident management,itom,strategy,product backlog,sdlc methodologies,storyboard… more
- Ventura County (Ventura, CA)
- …and evaluating information, problems, and options with logic and good judgment + Customer Service - Ensuring consistent, responsive, and superior delivery of ... for the first 10,400 hours or 5 years of service ; vacation accruals increase at 5, 11, 12, 13,...classification series. Incumbents assist with complex services under the lead of the HS Client Benefit Specialist IV, demonstrate… more
- Allison Transmission (Indianapolis, IN)
- …device procurement, or workstation imaging. + 3 years participating in an IT customer service role Allison Transmission is an equal opportunity employer. We ... Track KPIs, SLAs, and other performance metrics to ensure service excellence. + Drive incident resolution, root...improve employee digital experiences and IT literacy. + *Hire, lead , and manage a dynamic team to create an… more
- Leidos (Alexandria, VA)
- …efforts of our diverse and talented people who are dedicated to our customer 's success. We empower our teams, contribute to our communities, and operate sustainably. ... corrective action to initiate a repair or return to service . These include maintaining systems for email journaling, archiving,...to address slow connections and user experience issues. + Lead effort to collect data, conduct analysis, develop, and… more
- Amentum (Huntsville, AL)
- …of the IT network architectures to support digital advancements, cloud-native solutions, and customer -centric platforms. The Chief Architect will lead a team of ... and future-proof IT infrastructure. * Leading ITSM initiatives (ITIL-based) to optimize service delivery, including incident management, change management, and … more
- KeenLogic (Washington, DC)
- …incident notifications, media sanitization, encryption). + Serve as the primary customer interface, communicating service changes, alerts, and managing senior ... Summary: KeenLogic is seeking an IT Program Manager to lead enterprise IT operations with one of our government...coverage, oversee advanced Tier 2/3 support, and drive continuous service improvements aligned with ITIL practices and contract SLAs.… more
- VF Corporation (Costa Mesa, CA)
- …quality concerns. + undefined + Be the point of connection between the Brands, Customer Service , and Warranty teams. Facilitate weekly & monthly process to ... Assurance protocols. You will use data to identify and lead quality improvement initiatives. You will also serve as...that day-in-the-life a bit more. **Production Quality Issues & Customer Complaints:** + Responsible for all Vans & Dickies… more
- ThermoFisher Scientific (Pearl River, NY)
- …based personnel, enabling the team to consistently deliver high levels of customer service . Includes oversight of service offerings: order/stockroom/dock ... Lab Services provides a single source for integrated lab service , support, and supply management. Our customized service...+ Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively + Lead … more
- ThermoFisher Scientific (Greenville, NC)
- …based personnel, enabling the team to consistently deliver high levels of customer service . Includes oversight of service offerings: order/stockroom/dock ... the position requires the ability to respond to assigned customer sites within one hour of notification. **How do...Lab Services provides a single source for integrated lab service , support, and supply management. Our customized service… more