- Cayuse Holdings (Arlington, VA)
- …+ Manage Notification Recall Roster + Provide support as directed to support CISA incident management operations at the CISA Incident Coordination Cell, the ... provide surge support to augment 24 hours a day / 7 days a week (24/7) incident management operations on an as needed basis. + Function as a member of the CISA… more
- Two95 International Inc. (Wyomissing, PA)
- …and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. + Manage the incident resolution process for ... queues promptly and document incidents accurately and simultaneously in to the case management system. + Create user accounts and access rights for clients when… more
- CyberData Technologies (Rockville, MD)
- …requests, ensuring timely delivery and adherence to service standards. + Provide Incident Management based on ITIL Framework, managing unplanned interruptions ... and installation processes. + Familiarity with ITIL Framework processes, including Incident Management , Request Fulfillment, and Problem Management .… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or ... diagnostic tools like netmom, windbg, and custom application tools + Respond to incident tickets in a 24x7 operational environment to meet SLA objectives + Review… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …for staff and leadership regarding quality improvement and safety practices. 27. Incident Management : 28. Partner with staff to facilitate the investigation ... foster a culture of continuous improvement. Key Responsibilities: 1. Project Management : 2. Develops and executes project plans by managing multi-disciplinary… more
- Oracle (Austin, TX)
- …as needed. + Excellent problem-solving skills and a proactive attitude toward incident management . + Effective communication and documentation abilities. + ... system to support high-scale microservices architectures, implementing advanced traffic management and security policies, and driving automation for operational… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- Serve as a part of the incident management team in a 24x7 Cloud based environment. Diagnose, mitigate and/or escalate system issues to maintain a high level of ... Acts as an escalation point for more complex incidents. + Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. Typically responds… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to ... components and tools to diagnose issues. **Duties and Responsibilities** + Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. +… more
- NextEra Energy (Palm Beach Gardens, FL)
- …following disciplines: + System and Configuration Item (CI) transition to operations (TTO) + Incident Management / Major Incident Management + Problem ... duties with high autonomy and commitment, and provide periodic updates to management . Planning and organizing are two of your strong characteristics, and you… more
- Boardwalk Pipeline Partners (Houston, TX)
- …latest versions of Windows Client OS and M365 + Experience with Freshervice Incident management + Experience providing Mobile device support of iPhones, iPads ... support for the IT Service Desk and to support the workstation lifecycle management process. In addition to answering questions or resolving technology issues for… more