- Marriott (Bethesda, MD)
- …services, or microservices Strong understanding of **ITIL processes** , especially Change, Incident , and Problem Management . Ability to communicate technical ... and objectives. Integrate CMDB with Incident , Change, Problem , and IT Asset Management processes to support ITIL v4 alignment and regulatory compliance.… more
- SHI (Somerset, NJ)
- …available on our IT Cloud Service Desk Operations Team. This team is responsible for incident and problem management related to the maintenance and support ... system. * Enter and manage all incidents and problems in the incident management system and liaise between customers and technical escalation teams.… more
- TekSynap (Dahlgren, VA)
- …Level: **Secret** (T3 investigation) **COMPETENCIES** + Customer Service & End0User Support + Incident & Problem Management + Technical Troubleshooting + ... issues and provide corrective action recommendations. + Support IT Service Management (ITSM) processes, includingincident, problem , and change management .… more
- Cognizant (Plano, TX)
- …in IT support, customer service, or technical support. . Experience with ITIL processes ( Incident , Problem , Change Management ). . Proficient in Java and any ... downtime and enhance efficiency. Key responsibilities: . Monitoring & Alerting. . Incident Management . . Troubleshooting. . Root Cause Analysis. . Automation.… more
- Jacobs (Dallas, TX)
- …administration (eg, workflows, scripting, integrations). * Familiarity with ITIL processes (eg, Incident , Problem , Change Management ). * Knowledge of ... high-quality solutions on the ServiceNow platform. Responsibilities: * Work Management : Prioritize, organize, and manage incoming ServiceNow-related tasks, including… more
- NTT America, Inc. (Plano, TX)
- …the management and oversight of service delivery processes, which may include incident management , problem management , request management , ... and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a… more
- Scotiabank (Dallas, TX)
- …security, technology resilience, third party management , cloud computing, project management , incident / problem /change management , networks, and ... all technology risk domains, including Cyber Security, Data Privacy, Software Lifecycle Management , Capacity, Incident Management , Disaster and Backup… more
- IRIS Consulting Corporation (Atlanta, GA)
- …software. o Facilitate service level management , including change management , incident , and problem management . o Stay current with software ... DB/DC, and ADABAS database products. . Familiarity with service level management , change management , and incident resolution. . Experience working with… more
- Motion Recruitment Partners (Hapeville, GA)
- …software. + Facilitate service level management , including change management , incident , and problem management . + Stay current with software ... DB/DC, and ADABAS database products. + Familiarity with service level management , change management , and incident resolution. + Experience working with… more
- CACI International (Omaha, NE)
- …Communicate issues and resolutions with your team lead. + Define and strategize Incident , Knowledge and Problem management across a large-scale organization. ... end-users. + Ensuring product quality and timeliness of efforts. + Incident , Knowledge and Problem Management . **Desired** : + Experience with Confluence and… more