- Leidos (Aurora, CO)
- …of mission processors through proactive Tier 2 SW maintenance + Lead the performance of incident and problem management to resolve or escalate issues + ... Support configuration management and change management activities + Support...scam, contact your local law enforcement and report the incident to the US Federal Trade Commission (https://reportfraud.ftc.gov/#/) .… more
- Robert Half Technology (Phoenix, AZ)
- …data needs to support timely delivery. + Provide production support leadership, including incident and problem management , timely resolution, and stakeholder ... such as Visio or Lucid. + Experience supporting production environments, including incident management and problem management , with clear stakeholder… more
- JPMorgan Chase (Tempe, AZ)
- …Production Management in the Banking and Financial services industry on Change, Incident and Problem management + Experience in observability and ... stakeholders + Analyze complex situations and trends to anticipate and solve incident , problem , and change management in support of full stack technology… more
- RTX Corporation (Austin, TX)
- …and processes of RTX. Focuses on major processes such as service level management , incident / problem management , service fulfillment, and ... judgment to ensure alignment of service scope with comprehensive risk management , business continuity planning, service excellence, and audit coordination. This… more
- Chenega Corporation (Washington, DC)
- …service desk level. + Administer and maintain ServiceNow, including workflow automation, incident / problem management , service catalog, and change ... for system incidents and changes while leveraging ServiceNow for IT service management (ITSM). The ideal candidate will troubleshoot escalated IT issues, manage… more
- J&J Family of Companies (Raritan, NJ)
- …**Job Duties:** Service Level Management , Application & Technology Portfolio Management , Incident / Problem /Change Management , Knowledge Management ... CMDB data accuracy. Perform impact assessment and high-level cost estimate. Oversee Incident Management and drive solutions to build stronger more reliable… more
- TEKsystems (Chicago, IL)
- …Jira and Confluence as wells as ITSM platforms such as Service Now or Remedy. * Incident or Problem management and change management systems experience ... architecture, engineering, solutions and capabilities development, cyber resiliency, access management engineering, data strategy, deployment maintenance, technical project … more
- ManpowerGroup (Philadelphia, PA)
- …and escalation notes **ITIL Process Awareness** + Follow ITIL workflows for change, incident , and problem management + Ensure proper handover and ... communications + Use OpenSSL and Cisco OS Admin GUI for certificate management **System Maintenance & Troubleshooting** + Perform system backups and restores using… more
- ManpowerGroup (Plano, TX)
- …monitoring tools such as ITRS Geneous and Splunk. + Understanding of ITIL concepts including Incident and Problem Management . **What's in it for me?** + ... support production applications to ensure high availability and performance. + Perform incident management , triage, and root cause analysis for production… more
- CGI Technologies and Solutions, Inc. (Lafayette, LA)
- …fix production issues . Medicaid and Medicare transactions . Dynatrace . ITIL processes - Incident Management & Problem Management . AWS - Foundation, ... and post-deployment checks. . Maintain accurate daily work logs, incident documentation, and status updates. . Collaborate with application, infrastructure,… more