- ManTech (Herndon, VA)
- …and application responsiveness to enhance the overall user experience. + Oversee incident management , problem resolution, and root cause analysis ... and rapid resolution. + Drive the improvement of ITSM processes, including Incident , Problem , and Change Management , and enhance Tier 0 (Self-Help)… more
- HP Inc. (Columbus, OH)
- …approved and documented scripted change management activities, adhering rigorously to incident , change, and problem management processes to maintain ... systems, identifying performance issues, and adhering to defined timeframes for incident escalation while troubleshooting simple to moderately complex incidents. The… more
- Sumitomo Pharma (Marlborough, MA)
- …Experience using an IT Service Management (ITSM)tool, preferably ServiceNow,for Incident and Problem management trackingrequired. + Experience ... initiative. + Keenabilitytorecognizetrends in incidents. + Ability to clearly presentcomplete problem details and propose recommended solutionsto management . +… more
- CAE USA INC (Tampa, FL)
- …high system integrity and security + Effectively use Help Desk ticketing system for incident and problem management , customer interaction and follow-up. + ... and support of operating systems, applications, and services. + Perform routine problem analysis and resolution design for systems and applications. + Knowledge of… more
- BorgWarner Inc. (Suarez, PR)
- …and operational opportunities + Drives ITIL framework throughout IT organization including Incident , problem management , change management , service ... level management , financial management , develops local site IT process and standards and ensure that they meet global standards. Internal Use Only: Salary Global Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before… more
- Deloitte (Dayton, OH)
- …and coordinate daily operations and support activities of Oracle Field Service. + Lead incident management , problem resolution, and root cause analysis for ... similar field service management platforms- + Proven experience in incident management , problem resolution, and conducting root cause analysis for… more
- Gentiva (Atlanta, GA)
- …: Continuously improving ACM processes, integrating them with other ITSM disciplines (eg, Incident , Problem , Change, Release Management ) to enhance service ... ServiceNow, Flexera, Snow Software) to maximize their value. + Participate in incident , problem , and change management processes by providing critical CI… more
- Carrier (Palm Beach Gardens, FL)
- …Operations to support hybrid, high-growth environments. + Implement ITIL-based processes for incident , change, and problem management to ensure operational ... technologies + 3 years of experience in operating key processes including incident , change and problem management + 3 years of experience as a team… more
- Polaris Industries (Plymouth, MN)
- …communication protocols such as SSL/TLS. + Strong understanding of ITIL processes, including incident , change, and problem management . + Strong communication ... cost-efficiency. + Lead capacity planning, performance tuning, and lifecycle management of infrastructure components across hybrid environments (on-premises and… more
- BWXT (Lynchburg, VA)
- …US Department of Energy (DOE) Q security clearance. Preferred Additional Qualifications: + Incident and Problem Management Experience. + CCNA certification. ... across four continents. Our joint ventures provide environmental restoration and operations management at a dozen US Department of Energy and NASA facilities. BWXT's… more