- Link Solutions Inc (Adelphi, MD)
- …metrics-driven processes to improve efficiency and service delivery. + Identify and analyze incident trends to drive problem management and continuous ... will be responsible for ensuring efficient processing of service requests and effective incident management in accordance with DoD standards and best business… more
- CACI International (Sterling, VA)
- …mentorship, and performance evaluations + Coordinate with other ITSM process owners to integrate problem management with incident , problem , and change ... Network Problem Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with… more
- American Airlines (Phoenix, AZ)
- … management and process refinement + Ensure adherence to ITSM protocols (Change, Incident , and Problem Management ) across IT teams and business partners ... science or business management + 1+ years of relevant experience with Incident , Problem and/or Change Management as well as process improvement in a… more
- ZOLL Medical Corporation (Jacksonville, FL)
- …of its related processes. In this position, you will be leading major incident calls, conducting problem management meetings, managing organizational change, ... Incident processes and outcomes + Develop and publish an Incident and Problem Management SOP and maintain all related documentation (policies,… more
- CVS Health (Austin, TX)
- …years' experience implementing best practices in observability, monitoring, chaos engineering, incident / problem management , and performance optimization. + ... halt changes when necessary. + Partner with Infrastructure, Security, Problem Management , and other enterprise teams to...success criteria. + 3+ years' experience in Release, Change, Incident & Service Management , with working knowledge… more
- AIG (Charlotte, NC)
- …challenges and recommend ways to optimize performance. + Govern Incident Management and root cause analysis, technical issues, problem resolution and ... Ability to meet tight deadlines. + Sound knowledge of all ITIL processes ie, Incident Management , Problem Management , Change Management & Service… more
- Burlington (Edgewater Park, NJ)
- …Produce executive summaries and weekly MIM reports with trend analysis and insights. **Post- Incident Review & Problem Management Alignment** + Facilitate ... frameworks (eg, Red/Green Bar). + Deep understanding of ITIL processes, especially Incident , Problem , and Change Management . + **Skills & Abilities** + Calm,… more
- Oracle (Seattle, WA)
- …expertise in operational excellence, incident prevention, incident analysis, post- incident problem management , and reliability improvement programs + ... team dedicated to defining, designing, and developing advanced tools for incident and problem management at Oracle Cloud Infrastructure (OCI). Our mission… more
- Humana (Frankfort, KY)
- …of IT Service Management frameworks, including ITIL, with applied experience improving incident and problem management practices. + Excellent verbal and ... **Associate Director, Technology Solutions** **Humana Military End User Experience & Incident Management ** The Associate Director, Technology Solutions provides… more
- Mastercard (O'Fallon, MO)
- …leadership and decision-making under pressure. * Experience with ITIL processes, especially Incident and Problem Management . * Outstanding communication and ... and response processes. Process Improvement & Readiness * Maintain and refine incident management procedures, playbooks, and escalation paths. * Ensure teams… more