- BAE Systems (Vicksburg, MS)
- …reflect the IT environment, align with business objectives, and support efficient service management processes like incident , problem , and change ... managing the organization's enterprise-wide data model within the IT Service Management (ITSM) framework, often leveraging platforms like ServiceNow . This… more
- Enterprise Mobility (St. Louis, MO)
- …+ Strong teamwork, decision-making, documentation and analytical skills + Knowledge of Service Management best practices ( Incident , Problem , and Change ... affiliates offer extensive car rental, carsharing, truck rental, fleet management , retail car sales, as well as travel ...management , retail car sales, as well as travel management and other transportation services, to make travel easier… more
- Robert Half Technology (Baton Rouge, LA)
- …metrics, identifying trends and areas for improvement. + Implement best practices for incident , problem , and request management . + Process Optimization: + ... to continuous improvement in IT support operations. Key Responsibilities + Team Management : + Lead, mentor, and develop helpdesk staff to ensure high performance… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …patches, and performance optimization. + Integrate CMDB with other ITSM processes such as Incident , Problem , and Change Management . + Provide training and ... Required:** None **Job Family:** Software Engineering **Skills:** CMDB,ServiceNow Configuration Management Database (CMDB),ServiceNow IT Service Management (ITSM)… more
- ManTech (Herndon, VA)
- …years of experience providing technical support in a help desk, service desk, or incident management role. + Proven ability to troubleshoot and resolve technical ... **MANTECH** seeks a motivated, career-oriented, and customer-focused ** Incident Technician** to join our team in **Herndon, VA** . In this front-line role, you will… more
- NTT America, Inc. (Plano, TX)
- …service management processes aligned with manufacturing operational priorities, including Incident , Problem , Change, and Release Management . * Identify ... and KPIs aligned with manufacturing outcomes such as uptime, throughput, and incident response times. * Establish escalation paths and manage critical incidents… more
- Alight (IN)
- …. Establishing partnerships with providers of server, storage, network, platform services, systems management , Incident , Problem , and Change Management . ... by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing… more
- Koniag Government Services (Huntsville, AL)
- …create file notations, reports, or actions for related functions + Responsible for incident and problem response management and root cause analysis ... Koniag Management Solutions, LLC Koniag Government Services is seeking...Maintains redlined configuration schematics, user manuals, SOPs, TTPs, Change Management , and provides performance metrics to the Project Manager… more
- University of Rochester (Albany, NY)
- …Responsible for support of day-to-day operations of information security incident response and triage. Verifies, classifies and documents events, escalating ... to requests for operational and security logs. + Assists with development of incident response processes and systems. + Participates in daily, quarterly, weekly and… more
- LinkedIn (Mountain View, CA)
- …of services and multiple regions, from incident response and mitigation, through problem management and post- incident learning. The platforms we build ... management platforms that power LinkedIn's full incident lifecycle, from detection and response to problem... incident lifecycle, from detection and response to problem management and prevention, across thousands of… more