- Ford Motor Company (Dearborn, MI)
- …health, performance metrics, and logs for datacenter and edge nodes. + Support incident management and problem resolution processes, quickly addressing ... collaborating with cross-functional teams to support business-critical systems. **Operations Management :** + Supervise day-to-day operations of datacenter and edge… more
- Takeda Pharmaceuticals (Lexington, MA)
- …and support for site specific and global projects + Operates and runs the Incident Resolution and Change/ Problem Management activities mainly related to OT ... Hosting, and support on Incident Resolution and Change/ Problem Management for the other chapter in collaboration + Work in a global, 24x7, and follow-the-sun… more
- Cognizant (Atlanta, GA)
- …Maintain knowledge base and standard operating procedures. + Follow ITIL best practices for incident , problem , and change management . Guide users on re ... hardware settings. Troubleshooting and resolving End to End operating system management include settings , VPN Services, Software compatibility issues, Testing and… more
- NTT America, Inc. (Austin, TX)
- …and system services on Windows platforms. + Proficient in using ServiceNow ITSM for incident , change, and problem management . + Strong expert level ... languages such as PowerShell and Python for automation and system management . **Highly Preferred Skills and Qualifications:** Education & Certifications Bachelor's… more
- Development InfoStructure (Camp Springs, MD)
- …and control descriptions as requested Operational Support & Continuous Improvement + Support incident triage and problem management by assisting with root ... LLC., (Devis) is a leading provider of innovative software development, management , and consulting services, specializing in cutting-edge technologies such as… more
- Fiserv (Omaha, NE)
- …internal teams, managers, engineers, and vendors. + Familiarity with ITIL practices including Incident , Change, and Problem Management . + Ability to thrive ... SailPoint, Splunk, and App Map for reporting, automation, and change management . + Drive continuous improvement initiatives for system performance, reliability, and… more
- Insight Global (Charlotte, NC)
- …- Learn about the existing process design and implementation of Service Catalog, Incident , Problem Change and Release Management workflows - Monitor ... configuration experience) - Demonstrated ability with ServiceNow incident , change, problem , request, CMDB and knowledge management applications - Experience… more
- IT Concepts (Vienna, VA)
- …management platforms + Establish and mature ITIL-aligned service desk operations, including incident , request, problem , and change management + Define ... + Serve as or oversee ISSO responsibilities, including security risk management , incident preparedness, response coordination, and continuous monitoring +… more
- Leidos (Bedford, MA)
- …Engineer, implement, and deploy services using best practices for service delivery, incident management , and problem resolution, ensuring compliance with ... analysis, trade studies, requirements allocation and interface definition, technical management , integration, system testing, and quality assurance. The manager will… more
- US Tech Solutions (Mountain View, CA)
- …their Roles & Responsibilities related to response plans, and to roll out change management plans as new processes are defined. + Work closely with technical writers ... including uploading and managing them in the appropriate document management system. + Align all work and standards to...industry standards and determine a "best fit" solution. + ** Problem -solving:** Ability to quickly identify the root cause of… more