- Citigroup (Irving, TX)
- …Strong practical experience with ITIL service management processes, particularly Incident , Change, Event, Problem , and Project Management . + ... minimal disruption and adherence to change management protocols. **ITIL Service Management ** + ** Incident Management :** Drive the resolution of major… more
- MetLife (Cary, NC)
- …saturation. * Define control-as-code patterns embedded within ServiceNow workflows for Change, Incident , Problem , Release, and Access Management . * Create ... stabilization logic such as autoscale, route shifts, job controls, controlled rollbacks, and safety limits. * Partner with domain architects and L3 SMEs to align safe automation boundaries and system-level design constraints. * Develop diagnostic correlation… more
- NTT DATA North America (Phoenix, AZ)
- …and works collaboratively with multiple Business and IT Stakeholders as it relates to Incident Management , Request fulfillment and Problem Management , ... problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary.… more
- SAIC (Washington, DC)
- …groups, availability, and functionality. + Follow critical incident , event, problem , configuration and change management to troubleshoot and restore services ... equivalent. + Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering,… more
- T and T Consulting Services (Brunswick, GA)
- …+ Configure and support ITSM workflows and capabilities that enable incident management , service request management , problem management , knowledge ... CI relationships and enforce desired configuration states. + Experience supporting problem management workflows including root cause analysis tracking,… more
- Jack Henry & Associates (Allen, TX)
- …Excellent understanding of ServiceNow principles and modules, including: + Incident , Problem , Change, Request, Service Level Management + Hardware Asset ... then we'd love to meet you. Our Enterprise Service Management team is excited to announce a key opening...ideal candidate will bring cross-functional expertise across modules like Incident , Problem , Change, Asset, SLM, SPM, DevOps,… more
- Leidos (Fort Belvoir, VA)
- …issues to prevent them from affecting mission operations. It will focus on Problem Management associated with a mission focused, integrated IT System that ... and analyze recurring incidents and problems in the integrated IT system. Collaborate with Incident Management and other teams to gather relevant data and root… more
- NTT DATA North America (Phoenix, AZ)
- …community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management , Request fulfillment and Problem Management . + ... of the devices. + Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous… more
- Eurofins US Network (Dayton, NJ)
- …basic understanding of ITIL concepts: Incident , Major Incident , Problem Record, Knowledge Article, Asset Management , Change Request, Service Portal, etc. ... Support (or equivalent) + 1 yr. minimum of Knowledge Management + 1 yr. minimum ServiceNow (or equivalent ITIL... + 1 yr. minimum ServiceNow (or equivalent ITIL Incident tracking) + Intermediate troubleshooting and repair of Windows… more
- BAE Systems (Sterling, VA)
- …+ 6 years of experience in IT service management , with a focus on problem management and incident resolution + Strong analytical and problem -solving ... ensure proper operation, including recommended patches and updates. You'll also provide problem management services remotely to track and resolve user problems,… more