- Audacy (New York, NY)
- …SLAs/KPIs for support including incident response, request fulfillment and problem management . + Identify vulnerabilities and opportunities for improvement; ... Foundations is a strong plus. + Strong understanding of ITSM processes; Incident , Request, Problem , Change, and Service Transition. **Important Notes:** Please… more
- S&P Global (Princeton, NJ)
- …vendor products including incident resolution or proactive mitigation, change & problem management ; would ensure compliance to all agreed SLAs and ... SME and ability to independently handle client issues and incident escalations + Knowledge of cloud technologies like AWS,...Query, Linux/Unix Shell Scripting (or Python), Java + Keen problem solver with analytical nature and excellent problem… more
- Marriott (Bethesda, MD)
- …and priorities in a dynamic environment Core Work Activities: + Lead the end-to-end Problem Management process in alignment with ITIL best practices. + Drive ... and Expertise + ITIL v4 certification. + Knowledge of incident , change, and configuration management processes. +...+ Provide guidance and training to support teams on problem management practices. _At Marriott International, we… more
- Koniag Government Services (Chantilly, VA)
- …DevOps, Confluence, SharePoint) + Knowledge of ITIL processes ( Incident , Problem , Change, Service Request, Knowledge Management ) + Understanding of workflow ... Koniag Management Solutions, LLC a Koniag Government Services company,...+ Detail-oriented with commitment to accuracy and quality + Problem -solving mindset with creative thinking abilities + Adaptability and… more
- NANA Regional Corporation (Ashburn, VA)
- …infrastructure problems. + Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final ... and coordination. + Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in… more
- Hyundai Autoever America (Costa Mesa, CA)
- …and operation teams, which include product development, infrastructure, issue management , problem management , and incident management area. + ... and network architecture. + Perform after-hours supports, implementations, maintenance, and problem resolution as required. Some weekend work is required. + Support… more
- Pacific Northwest National Laboratory (Carson City, NV)
- …and guidance to peers and stakeholders. + Participate in production support and service management activities ( incident , problem , and change), as needed. HCM ... Engagement, Operational Systems, Communications and Information Technology, and Performance Management . At PNNL, our Computing and Information Technology organization… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …enterprise visibility. + **ITSM & Operational Support** + Support IT Service Management (ITIL-aligned) processes including Incident , Problem , Change, Asset, ... by ensuring the accuracy, integrity, and analytical value of Configuration Management Database (CMDB) data supporting enterprise IT operations. This role applies… more
- Baylor Scott & White Health (Dallas, TX)
- …oversees critical ITSM process areas (Request, Incident , Change, Knowledge, Problem , Configuration, Asset Management , Reporting) and acts as the **Product ... Line sub-products, which include Public Safety, Environmental Care, Emergency Management , and Building Automation Systems, while fostering Agile transformation and… more
- Lilly (Concord, NC)
- …manage their lifecycle through releases, recapitalization, and retirement . Ensure the incident , problem , configuration, and change/release management are ... bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and… more