- SAIC (Quantico, VA)
- …Manager (MoM) type monitoring environment. + Three (3) years exposure to Service Management /ITIL framework and concepts ( incident , problem , change ... (Quantico, Virginia). + Key duties include: + Monitor and support incident management in production, development, and test environments in all data centers… more
- Truist (Atlanta, GA)
- …effectively match them. 6. Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes. 7. Establish key performance ... indicators (KPIs) and metrics to measure the effectiveness of Stability, Incident Management and Problem Management processes. 8. Liaise with executive… more
- Truist (Charlotte, NC)
- …effectively match them. 6. Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes. 7. Establish key performance ... indicators (KPIs) and metrics to measure the effectiveness of Stabilty, Incident Management and Problem Management processes. 8. Liaise with executive… more
- RELX INC (Alpharetta, GA)
- …+ Experience with ITSM tools (eg, ServiceNow, BMC Remedy, etc.). + Expertise in incident management processes, problem management , root cause analysis, ... effectiveness of service management tools, ensuring they support efficient incident , problem , and change management processes. + Collaborate with service… more
- Leidos (Bethesda, MD)
- … and trend analysis via log review, performance baselining/review, and other incident / problem management techniques to develop solutions to ongoing ... data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. + Establish comprehensive availability and capacity… more
- Alight (IL)
- …resources effectively, including hiring, onboarding, and performance management . + Providing Incident Management / Problem Management for Customer Care ... **Case Management Associate Engineering Director** **Are you an experienced...complex technical items within your domain of expertise + Problem -solving skills, and experience with ITSM processes and tools… more
- Insight Global (Buffalo Grove, IL)
- …shi_-le_ tes?ng, dependency hygiene, data segmenta?on, and zero-trust. * Drive incident / problem management , defect remedia?on, and con?nuous improvement ... management , and execu?ve communica?on skills. * 3+ years in change/release management , incident / problem management , and ITIL frameworks. * Experience… more
- Capital One (Mclean, VA)
- …operations including, but not limited to, end user support, IT incident Management , change management , problem management , knowledge management ... Science + 1+ years of experience defining, implementing, and leveraging process (change, incident , problem ) management functions + ITIL Certification + 1+… more
- CIBC (Chicago, IL)
- …team, the Director, IT Service Management is responsible for IT Service Management across Incident , Problem , Change, Capacity Management , and ... + **IT Service Management :** Oversee regional implementation of an enterprise-wide Incident , Problem , and Change Management discipline. + **Service… more
- Humana (Oklahoma City, OK)
- …cloud operations with business priorities and compliance standards. + Lead and mature the Incident and Problem Management functions to minimize Mean Time to ... adherence to SLAs. + Define and implement ITIL/ITSM frameworks for Incident , Problem , Change, Event, Access, and Knowledge Management , promoting continuous… more